Lead Logistics Customer Experience Manager

Damco Spain SL; Pasig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Damco Spain SL is looking for a Lead Logistics Customer Experience Manager in the Philippines to lead the Global GSC LLP Pillar and drive transformation and improvement across operations. This role includes managing customer experience and ensuring alignment with strategic goals.

The ideal candidate will have extensive experience in supply chain operations, strong leadership skills, and a results-driven mindset. Responsibilities also involve collaborating with multiple teams and fostering a culture of excellence.

Qualifications

• Extensive experience in Lead Logistics processes and related fields.
• Strong communication, influencing, and stakeholder management skills.
• Highly customer‑centric and results-driven.

Responsibilities

• Drive performance and accountability within team.
• Monitor performance and support team in achieving KPIs.
• Manage full customer experience across the LLP value chain.
• Collaborate with various GSC teams for seamless service.

Skills

Lead Logistics / 4PL / supply chain operations

Leading large cross‑functional teams

Global operations and process improvement

Stakeholder management

Cost optimization and performance management

Education

Bachelor’s degree in supply chain, logistics, business, or related field

Advanced degree or certifications (preferred)

Job description

Lead Logistics Customer Experience Manager

Job Purpose

Lead the Global GSC LLP Pillar as a strategic competency center, driving transformation, continuous improvement, and operational excellence across LLP. Accountable for building a globally aligned organization that ensures consistent service delivery while embedding The Maersk Way in all GSC operations.

Key Responsibilities

• Set clear goals and expectations to drive high performance and accountability.
• Foster a culture of excellence, ownership, and continuous development.
• Monitor team performance and provide coaching and support to ensure delivery against KPIs.
• Oversee origin and destination activities and ensure operational execution meets service standards.
• Champion The Maersk Way principles in team behaviors and decision-making.
• Be accountable for the full customer experience across the LLP value chain, from origin to destination; act as the escalation point for service issues and drive resolution across functions.
• Ensure team initiatives are aligned with strategic goals and customer needs; identify risks early and implement mitigation plans to protect service delivery.
• Escalate critical risks and lead resolution efforts in collaboration with stakeholders.
• Collaborate effectively with CX, CPMs, FPOs, and other GSC teams to deliver seamless service; participate in cross‑functional customer teams to ensure alignment and shared accountability.

Skills and Competencies

• Extensive experience in Lead Logistics / 4PL / supply chain operations.
• Proven track record in leading large, cross‑functional teams.
• Strong exposure to global operations, transformation, and process improvement.
• Experience in stakeholder management across regions and functions.
• Demonstrated success in driving cost optimization and performance management.

Qualifications

• Bachelor’s degree in supply chain, logistics, business, or related field.
• Advanced degree or certifications (preferred).
• Strong experience in Lead Logistics processes for the respective area.
• Understanding of Maersk systems across Ocean & L&S.
• End‑to‑end value stream knowledge (LTA to invoicing).
• Strong communication, influencing, and stakeholder management skills.
• Highly customer‑centric.
• Result‑driven with the ability to achieve results through people.
• Comfortable working in a matrix organization.
• Willing to work on an RTO setup and day‑shift schedule.

Equal Opportunity Employer

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].