Lead Google CCAI Contact Center Solutions

Accenture in the Philippines; Philippines; On-site; PHP 3,000,000 - 5,400,000; Full time

Benefits offered by this job

Open for cross-country relocation

Job summary

Accenture in the Philippines is seeking a Manager/Senior Manager to lead the SONG Practice focusing on Google CCAI solutions for contact centers. You will design, build and implement CX strategies, work with Google teams, and guide client transformations across sales, service and marketing functions.

You will drive workshops, shape Gen AI implementation roadmaps, and ensure delivering high-impact CX capabilities for large global clients.

Qualifications

• Proven track record delivering Google CCAI solutions for contact center projects.
• Experience with cross-functional stakeholders across multiple regions.
• Strong background in CX strategy and operating model design.

Responsibilities

• Lead and co-create CX transformation roadmaps and target operating models.
• Drive agile delivery and ongoing optimization of CCaaS solutions.
• Collaborate with Google team and client to translate requirements into solutions.
• Support pre-sales activities including RFP responses and demos.
• Mentor and attract top talent to build the practice.

Skills

Google CCAI

CX strategy

CCaaS

Stakeholder management

Design thinking

Tools

Dialogflow CX

Vertex AI

Job description

Accenture in the Philippines is seeking a Manager/Senior Manager to lead the SONG Practice focusing on Google CCAI solutions for contact centers. You will design, build and implement CX strategies, work with Google teams, and guide client transformations across sales, service and marketing functions.

You will drive workshops, shape Gen AI implementation roadmaps, and ensure delivering high-impact CX capabilities for large global clients.