Lead CX Training & Development Coach

Tap Growth ai; Iloilo City; On-site; PHP 400,000 - 700,000; Full time

Job summary

Ubiquity is seeking a Training Supervisor to lead a team of CX Trainers, ensuring high-quality delivery and alignment with client requirements. You will coach staff, monitor performance, and drive continuous improvement across programs.

Role requires 3–5 years in Learning & Development with 1–2 years in supervisory roles, preferably in a BPO/CX setting. Travel or onsite support may be required for program launches and reviews.

Qualifications

• 3–5 years of experience in Learning & Development, training, instructional design, training implementation or related field.
• 1–2 years of experience leading/supervising Trainers or learning professionals preferred.
• BPO/contact center experience strongly preferred, especially in CX environments.

Responsibilities

• Lead, coach, and develop a team of CX Trainers to ensure consistent delivery and achievement of training objectives.
• Coach and conduct performance reviews, monitor trainer performance, and address capability gaps with coaching and development plans.
• Oversee execution of new hire, upskilling, refresher and other CX training programs, ensuring alignment with curricula and client requirements.

Skills

Learning & Development

Instructional design

Training implementation

Leadership

Job description

Ubiquity is seeking a Training Supervisor to lead a team of CX Trainers, ensuring high-quality delivery and alignment with client requirements. You will coach staff, monitor performance, and drive continuous improvement across programs.

Role requires 3–5 years in Learning & Development with 1–2 years in supervisory roles, preferably in a BPO/CX setting. Travel or onsite support may be required for program launches and reviews.