Laundry Runner

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Melco Resorts & Entertainment Limited is seeking a Laundry Runner in Manila. The role handles finishing, pressing and the pickup/delivery of uniforms and guest items, ensuring an excellent guest experience with careful fabric handling and timely service.

The position requires physical endurance, ability to work flexible shifts (including overnights, weekends, holidays) and basic computer literacy. Training will cover safety procedures and hotel laundry standards.

Qualifications

• 6 months experience in a large-scale laundry or hotel laundry preferred.
• Knowledge of finishing/pressing equipment is an advantage.
• College-level education; computer literacy; good oral and written communication.

Responsibilities

• Picks up articles for laundering, pressing and/or dry cleaning from hotel guest or Room Attendant.
• Informs supervisor of guest instructions or special requests regarding guest laundry.
• Verifies and counts all articles received based on the Laundry List and inserts into the Laundry Bag.
• Delivers items to Laundry Checker for processing and checks packaging quality.
• Assists in checking and packing processed articles to meet quality standards.
• Delivers articles on time according to service type; maintains Laundry/Basket cleanliness.
• Notifies guests using DO NOT DISTURB cards when items are ready.
• Operates finishing equipment and records production as required.
• Maintains knowledge of fabric types and applicable pressing techniques.

Skills

Multitasking

Team player

Self-motivated

Flexible shift

Overtime willing

Indoor work

Fabric care

Initiative

Good communication

Education

College level

Job description

Laundry Runner (Open)

POSITION SUMMARY: In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Laundry Runner is responsible for the finishing task in the laundry cycle that includes pressing, pick-up and delivery of uniforms and guests items. They are committed to deliver excellent customer service experience by implementing the utmost finishing/pressing touch through superior pressing skills and carrying out the pick-up and delivery tasks in a well-mannered means thus delivering an exceptional guest experience in the process.

PRIMARY RESPONSIBILITIES:

1. Picks up articles for laundering, pressing and/or dry cleaning from hotel guest or Room Attendant.
2. Informs supervisor for any guest instructions or special requests with regard to guest laundry.
3. Verifies and counts all articles received from the hotel guest based on what is written in the Laundry List. Check laundry List with all necessary information and insert list into the Laundry Bag together with the articles.
4. Brings directly to the Laundry Checker all items/bags taken from the hotel guest or Room Attendant.
5. Assists in checking and packing of processed articles, making sure that it conforms to the quality standard.
6. Delivers articles on time according to type of service.
7. Ensures that the Valet Delivery control is properly filled up.
8. Notifies the guest who does not want to be disturbed, that their items are ready by using the DO NOT DISTURB CARD.
9. Ensures that the Laundry Baskets and Bird Cage Trolley are always clean and presentable.
10. Carries out the finishing touch which brings out the best appearance of uniforms and guest items based on the acceptable standard of finishing or pressing.
11. Ensures to safeguard each type of fabric by utilizing the correct equipment and temperature application corresponding to its requirement and tolerance.
12. Operates all the available finishing equipment in the facility and produce the equivalent quantity or production output based on the acceptable production threshold. Record individual production, if required.
13. Remains knowledgeable of different fabric types and apply the corresponding pressing techniques to bring out the acceptable quality.
14. Maintains and cleans the equipment in regular basis and reports to the immediate superior if equipment is broken immediately
15. Ensures cleanliness in the finishing area at all times being considered as the clean side of laundry operation.
16. Helps in other areas of Laundry whenever needed.
17. Adheres to all Company Policies and Procedures.
18. Performs any other duties as maybe assigned by supervisors.

QUALIFICATIONS:

I. Experience

1. Preferably six (6) months of working experience in a large scale commercial laundry or in a five star hotel with full service laundry.
2. Knowledge of operating press/finishing equipment is an advantage.

II. Education

1. Preferably college level
2. Computer literate
3. Adequate level of communication skills, both oral and written

III. Skills / Competencies

1. Can do multi-tasking
2. Good team player with positive “can do” attitude.
3. Self-motivated and responsible.
4. Ability to work on flexible shift including overnight, weekends and holidays on rotation basis.
5. Ability to work on extended duty hours or render overtime, when needed.
6. Must be able to work indoors and be exposed to various environments such as, but not limited to chemicals, noise, heat, dust and fragrance.
7. Ability to move, lift, carry, push, pull and place objects weighing less than or equal to 25 kilograms on a frequent basis without assistance. Is flexible to work and be able to step in, if and when required to assist team members with other tasks and/or as directed by the supervisor.
8. Adheres to, and supports the Company’s Vision, Values, and Policies and Procedures.

IV. Other Attributes

1. Physically strong
2. Pleasant personality
3. Flexible
4. Can work in minimum supervision
5. Can write legibly
6. Can work in warm environment
7. With initiative
8. 21 years old but not over 35 years old.

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavour, we have a number of projects currently underway or planned.