Launch PMO Lead for New Client Programs (BPO)

IBEX Global Solutions (Philippines) Inc.; Metro Manila; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is looking for a PMO Manager to lead the launch of new client programs across the organization.

You will manage projects from client handoff through implementation and stabilization, ensuring on-time delivery within scope and ready for operational success. You will partner with Sales, Operations, WFM, Training, HR, IT, Facilities and Client Services to coordinate all aspects of new program launches before transitioning ownership to Operations after

Qualifications

• Bachelor's degree or equivalent experience required.
• At least 2 years of Project Management experience.
• 2-3 years of people management preferred.
• Proven experience launching new clients (new logos) in a BPO or contact center environment.
• Experience managing multiple large-scale implementations (approximately 20-500 seat launches).
• Strong understanding of project management methodologies and full project lifecycle.
• Excellent stakeholder management, organizational, and communication skills.
• Experience working with cross-functional teams, including Operations, WFM, Training, HR, IT, and Facilities.

Responsibilities

• Lead end-to-end implementation of new client programs in a BPO environment.
• Develop and manage project plans, timelines, risks, budgets, and deliverables.
• Coordinate cross-functional teams to ensure launch readiness.
• Partner with stakeholders to align hiring plans, training schedules, seat readiness, workforce planning, and operational requirements.
• Monitor project progress, resolve risks, and provide regular status updates to leadership.
• Establish and improve PMO processes, templates, and project governance standards.
• Ensure a smooth transition of stabilized programs to Operations and Client Services.

Education

Bachelor's degree or equivalent experience

Tools

Monday.com

Jira

Job description

IBEX Global Solutions (Philippines) Inc. is looking for a PMO Manager to lead the launch of new client programs across the organization.

You will manage projects from client handoff through implementation and stabilization, ensuring on-time delivery within scope and ready for operational success. You will partner with Sales, Operations, WFM, Training, HR, IT, Facilities and Client Services to coordinate all aspects of new program launches before transitioning ownership to Operations after