Laboratory Technician - Testing, QC & Customer Support

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 268,000 - 469,000; Full time

Job summary

Firefly Electric and Lighting Corporation (FELCO) is seeking a Laboratory Technician in Ermita, Manila, for a full-time onsite role within the Technical Services department. You will conduct research, testing, and evaluation of FELCO products, ensuring information is accurate and complete using the proper methods and tools.

You will also handle customer complaints by delivering solutions within set timeframes and following up to ensure resolution, while keeping records of interactions and

Qualifications

• Bachelor’s degree in Engineering Technology or other relevant courses.
• Minimum of one (1) year of experience in a similar role.
• Must be willing to work in Ermita, Manila.

Responsibilities

• Provide accurate, valid, and complete information by using the right methods and tools.
• Handle customer complaints, provide appropriate solutions and alternatives within set timeframes, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

Skills

Customer service

Record keeping

Problem solving

Education

Bachelor’s degree in Engineering Technology

Job description

Firefly Electric and Lighting Corporation (FELCO) is seeking a Laboratory Technician in Ermita, Manila, for a full-time onsite role within the Technical Services department. You will conduct research, testing, and evaluation of FELCO products, ensuring information is accurate and complete using the proper methods and tools.

You will also handle customer complaints by delivering solutions within set timeframes and following up to ensure resolution, while keeping records of interactions and