L2 Support

NCR Voyix Corporation; Cebu City; On-site; PHP 400,000 - 650,000; Full time

Job summary

NCR Voyix Corporation in the Philippines seeks a Level 2 Support Engineer to provide advanced technical support for retail systems and applications. You will troubleshoot complex issues, analyze logs, and collaborate with Level 3, Engineering, Product, and DevOps teams to resolve incidents in a 24/7 environment.

The role emphasizes clear communication with customers, documentation, and continuous improvement of our service delivery. A strong Windows background and English fluency are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of technical support or service desk experience.
• Strong Windows troubleshooting skills.
• Excellent English communication skills.
• Preferred Linux experience.
• Knowledge of payment systems, cloud services, retail hardware, or store applications.

Responsibilities

• Investigate and resolve issues escalated from Level 1 support.
• Analyze logs, system data, and diagnostics to identify root causes.
• Work closely with Level 3, Engineering, Product, and DevOps teams.
• Manage incidents through to resolution or escalation.
• Provide updates and maintain clear communication with customers and stakeholders.
• Support Level 1 teams through coaching and knowledge sharing.
• Create and maintain technical documentation and knowledge articles.
• Identify recurring issues and contribute to process and service improvements.
• Participate in training, cross-skilling, and continuous improvement initiatives.

Skills

Windows troubleshooting

English communication

Analytical thinking

Linux

Payment systems

Cloud services

Retail hardware

Store applications

Education

High school diploma

Tools

Linux

Job description

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Level 2 Support EngineerRole SummaryThe Level 2 Support Engineer provides advanced technical support for retail systems and applications. This role focuses on troubleshooting complex issues, identifying root causes, and supporting customers in a 24/7 environment.Key ResponsibilitiesInvestigate and resolve issues escalated from Level 1 support.Analyze logs, system data, and diagnostics to identify root causes.Work closely with Level 3, Engineering, Product, and DevOps teams.Manage incidents through to resolution or escalation.Provide updates and maintain clear communication with customers and stakeholders.Support Level 1 teams through coaching and knowledge sharing.Create and maintain technical documentation and knowledge articles.Identify recurring issues and contribute to process and service improvements.Participate in training, cross-skilling, and continuous improvement initiatives.Skills & ExperienceRequiredHigh school diploma or equivalentMinimum 2 years of technical support or service desk experienceStrong Windows troubleshooting skillsExcellent English communication skillsStrong analytical and problem-solving abilitiesAbility to work in a fast-paced, 24/7 support environmentPreferredLinux experiencePrevious Level 2 support experienceKnowledge of payment systems, cloud services, retail hardware, or store applicationsAdditional language skillsCareer PathLevel 1: Initial support and issue resolutionLevel 2: Advanced troubleshooting and investigationLevel 3: Expert-level analysis and defect resolutionThis role offers opportunities to grow into senior technical, operational, or business support positions.Offers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”