L2 Shift Team Lead — 24/7 Edge Support

NCR Corporation; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

NCR Voyix Corporation is seeking an L2 Shift Team Leader with strong Linux skills to manage a 24x7 operations team in Cebu, Philippines. You will oversee the deployment, maintenance, and monitoring of edge store infrastructure software across a global client base.

The role involves 12-hour shifts in a 4-on/4-off rotation, leadership of a growing team, and collaboration to shape the scope, tools, and processes for this new function within EDGE Support Operations.

Qualifications

• 1+ year experience in IT Operational support with Linux.
• Strong understanding of core network technologies (LAN/WAN, VPN, DNS, DHCP, Firewalls).
• Experience with monitoring tools such as Nagios/CheckMK/Prometheus/Grafana.
• Experience with Cloud and containerization technologies (AWS, GCP, Azure, Kubernetes, Docker).
• Strong analytical and problem-solving abilities.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Lead shift team during 12-hour shifts (4 on/4 off) delivering 24x7 support.
• Define and shape scope, deliverables, tools, and processes for the new EDGE Support team.
• Ensure SLA adherence and high customer satisfaction across global clients.
• Monitor and maintain EDGE software/infrastructure; escalate as needed.
• Coordinate onboarding of new team members and document processes.
• Provide leadership, training, and performance appraisals for the shift team.

Skills

Linux

Networking

Monitoring

Cloud services

Kubernetes

Docker

English communication

Tools

Nagios

CheckMK

Prometheus

Grafana

AWS

GCP

Azure

Job description

NCR Voyix Corporation is seeking an L2 Shift Team Leader with strong Linux skills to manage a 24x7 operations team in Cebu, Philippines. You will oversee the deployment, maintenance, and monitoring of edge store infrastructure software across a global client base.

The role involves 12-hour shifts in a 4-on/4-off rotation, leadership of a growing team, and collaboration to shape the scope, tools, and processes for this new function within EDGE Support Operations.