L2 Service Desk Engineer

peoplegig; Metro Manila; On-site; PHP 391,000 - 670,000; Full time

Job summary

peoplegig in Metro Manila is seeking an L2 Engineer to manage Microsoft 365, Google Workspace, and Windows/macOS endpoints. You will use NinjaRMM for monitoring and automation, resolve tickets, and maintain proactive client environments with a customer-first focus.

The role requires 3–5 years in L2/MSP support, strong scripting (PowerShell), and knowledge of MDR/EDR tools. Joining this MSP means daily ticket resolution and scalable IT delivery for diverse clients.

Qualifications

• 3–5 years in an L2 engineer or MSP support role.
• 3–5 years in an L2/MSP support role; relevant IT experience valued.
• Bachelor’s degree in IT or related field not required.

Responsibilities

• Manage and troubleshoot M365 + Google Workspace environments.
• Provide advanced Windows & macOS endpoint support.
• Use NinjaRMM for monitoring, scripting, and automation.
• Resolve 6+ tickets per day on average.
• Handle 4–5 client environments with proactive maintenance during downtime.
• Support MDR/EDR tools (Huntress or Field Effect preferred).
• Ensure high-quality communication and customer satisfaction.
• Participate in small to medium IT tasks/projects when needed.

Skills

M365 administration

Google Workspace administration

Windows/macOS endpoint troubleshooting

RMM automation

Scripting (PowerShell)

Security MDR/EDR exposure

Ticketing systems

KB documentation

Strong communication

Tools

NinjaRMM

Atera

N-able

ConnectWise

Kaseya

SuperOps

Job description

Role Brief

A strong L2 Engineer responsible for managing Microsoft 365, Google Workspace, Windows/macOS endpoints, RMM automation, ticket resolution, and security-focused service delivery for a cyber-focused MSP. The role supports day-to-day technical operations while ensuring excellent customer experience.

Key Role Deliverables

• Manage and troubleshoot M365 + Google Workspace environments

• Provide advanced Windows & macOS endpoint support

• Use NinjaRMM (or similar) for monitoring, scripting, and automation

• Resolve 6+ tickets per day on average

• Handle 4–5 client environments with proactive maintenance during downtime

• Support MDR/SOC tools (Huntress or Field Effect preferred)

• Ensure high-quality communication and customer satisfaction

• Participate in small to medium IT tasks/projects when needed
  

Education Requirement

Bachelors degree in IT, Computer Science, or related field not required

Minimum Years of Experience in similar role

3-5 years in an L2 engineer or MSP support role

Technical System Experience

• M365 administration (Exchange Online, Teams, OneDrive, Entra/Azure AD)

• Google Workspace administration

• Windows 10/11 and macOS advanced troubleshooting

• RMM tools: NinjaRMM preferred, but Atera, N-able, ConnectWise, Kaseya, SuperOps also acceptable

• Scripting: PowerShell (preferred) or Bash

• Security exposure: MDR/EDR experience (Huntress or Field Effect highly beneficial)

• Ticketing systems & KB documentation