L2 Operations Manager

Xerox; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Xerox in Cebu City is seeking a experienced collections professional to manage overdue accounts and establish repayment plans. The role focuses on negotiating arrangements, analyzing delinquent accounts, and maintaining accurate records.

You will collaborate with teams to refer accounts to agencies or legal action when needed and prepare status reports. A solid understanding of credit and collections processes is required; all other duties as assigned.

Responsibilities

• Negotiates and approves payment arrangements; makes adjustments to customer claims where necessary
• Refers certain accounts to a collection agency or recommends legal action
• Analyzes and prepares credit and/or collection status reports
• Maintains records on delinquent accounts
• All other duties as assigned

Job description

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com (http://www.xerox.com/) .

Purpose:
Responsible for collecting overdue payments and establishing re-payment arrangements.

Develops and implements credit and collection procedures. Manages the collections process for delinquent accounts. Supervises the collection process of coins and currency from parking meters and toll pay stations.

Scope:
General:
Adapts departmental plans and priorities to address resource and operational challenges

Requires in-depth knowledge and experience

Decisions are guided by policies, procedures and business plan; receives guidance from manager

Generally domestic accountability

Primary Responsibilities:
Negotiates and approves payment arrangements.; makes adjustments to customer claims where necessary

Refers certain accounts to a collection agency or recommends legal action

Analyzes and prepares credit and/or collection status reports.

Maintains records on delinquent accounts.

All other duties as assigned.