L2 Operations Manager

Xerox Corporation; Cebu City; On-site; PHP 200,000 - 300,000; Full time

Job summary

Xerox Holdings Corporation in Cebu City is seeking an experienced credit and collections professional to manage overdue accounts and negotiate payment arrangements. You will develop and implement procedures that streamline collections and ensure adherence to company policies.

In this role you will analyze delinquent accounts, maintain accurate records, and determine when to refer accounts for external collection or legal action, while supporting the team and our customers in a compliant,

Qualifications

• Requires in-depth knowledge and experience.
• Decisions are guided by policies, procedures and business plan.

Responsibilities

• Negotiates and approves payment arrangements.
• Refers certain accounts to a collection agency or recommends legal action.
• Analyzes and prepares credit and/or collection status reports.
• Maintains records on delinquent accounts.
• All other duties as assigned.

Job description

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Purpose:

• Responsible for collecting overdue payments and establishing re‑payment arrangements.
• Develops and implements credit and collection procedures.
• Manages the collections process for delinquent accounts.
• Supervises the collection process of coins and currency from parking meters and toll pay stations.

Scope:General:

• Adapts departmental plans and priorities to address resource and operational challenges
• Requires in-depth knowledge and experience
• Decisions are guided by policies, procedures and business plan; receives guidance from manager
• Generally domestic accountability

Primary Responsibilities:

• Negotiates and approves payment arrangements.; makes adjustments to customer claims where necessary
• Refers certain accounts to a collection agency or recommends legal action
• Analyzes and prepares credit and/or collection status reports.
• Maintains records on delinquent accounts.
• All other duties as assigned.