Collections Operations Manager

Xerox; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Xerox in Cebu City is seeking a experienced collections professional to manage overdue accounts and establish repayment plans. The role focuses on negotiating arrangements, analyzing delinquent accounts, and maintaining accurate records.

You will collaborate with teams to refer accounts to agencies or legal action when needed and prepare status reports. A solid understanding of credit and collections processes is required; all other duties as assigned.

Responsibilities

• Negotiates and approves payment arrangements; makes adjustments to customer claims where necessary
• Refers certain accounts to a collection agency or recommends legal action
• Analyzes and prepares credit and/or collection status reports
• Maintains records on delinquent accounts
• All other duties as assigned

Job description

Xerox in Cebu City is seeking a experienced collections professional to manage overdue accounts and establish repayment plans. The role focuses on negotiating arrangements, analyzing delinquent accounts, and maintaining accurate records.

You will collaborate with teams to refer accounts to agencies or legal action when needed and prepare status reports. A solid understanding of credit and collections processes is required; all other duties as assigned.