L2 MSP Service Desk Analyst (AU, AEC, Remote)

ConnectOS; Mandaluyong; Remote; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Fully Remote Arrangement

Medical & Dental Insurance

Life Insurance

Paid Time Off

Salary Review

Financial Assistance

13th Month Pay

Sleeping Quarters

Coffee on site

Wellness Facilities

Work-Life Balance

Career Growth

Job summary

ConnectOS in the Philippines is seeking a Senior Client Solutions Specialist to own complex, high-impact technical issues end-to-end and uplift the capability of the Client Solutions team. You will act as a trusted advisor, set the technical and behavioral standards for service delivery, mentor colleagues, and lead communications during critical incidents.

This is a fully remote role with a Monday–Friday schedule.

Responsibilities

• Take ownership and accountability for complex, high-impact technical issues.
• Act as a senior escalation point for infrastructure, networking, and Microsoft 365 issues.
• Proactively identify recurring problems, undocumented risks, and improvement opportunities.
• Mentor and support Client Solutions Specialists through coaching and knowledge sharing.
• Lead customer communication during critical or sensitive incidents.
• Drive continuous improvement through documentation, automation, and training initiatives.

Tools

Microsoft 365

Windows Server

VMware

Hyper-V

Veeam

PowerShell

Intune

Azure

AWS Route 53

Job description

Schedule: Monday to Friday (12mn to 9am PHT)

Work from Home

Role Overview

The Senior Client Solutions Specialist is a senior technical and leadership role responsible for owning complex

customer issues end-to-end, proactively identifying systemic problems, and uplifting the capability of the wider

Client Solutions team. The role acts as a trusted advisor to customers and sets the technical and behavioural

standard for service delivery.

What will you do?

• Take ownership and accountability for complex, high-impact technical issues.
• Act as a senior escalation point for infrastructure, networking, and Microsoft 365 issues.
• Proactively identify recurring problems, undocumented risks, and improvement opportunities.
• Mentor and support Client Solutions Specialists through coaching and knowledge sharing.
• Lead customer communication during critical or sensitive incidents.
• Drive continuous improvement through documentation, automation, and training initiatives.

Tools and Technology Supported

• Advanced Microsoft 365 administration, including security, policies, and eDiscovery.
• Windows server and desktop environments.
• Windows and Windows Server patching.
• Virtualisation technologies, including VMware and Hyper-V.
• Datacentre networking and structured cabling.
• DHCP, DNS, VLANs, and subnetting.
• Networking, firewalls, and VPNs, including WatchGuard and UniFi.
• Backup and recovery solutions, including Veeam.
• Endpoint security platforms, including Huntress and ThreatLocker.
• Core MSP platforms, including Halo PSA, Datto, and IT Glue.
• Automation and configuration tools, including PowerShell, Group Policy, and Microsoft Intune.
• Cloud services, including exposure to Azure and AWS services such as Route 53.

Join the awesome team and enjoy these benefits & perks:

• Fully Remote Arrangement
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

#ConnectOSCareers #JoinConnectOS #ConnectOSTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.