L1 Tech Support Desk — Quick Hardware/Software Help

Unisys; Mandaluyong; On-site; PHP 290,000 - 424,000; Full time

Job summary

Unisys is a global technology solutions company powering breakthroughs for the world’s leading organizations. We provide cloud, AI, digital workplace, logistics and enterprise computing solutions to help clients unlock potential.

Unisys is seeking an L1 support role that handles moderately complex questions, supporting hardware, software, client and COTS applications, and network administration. The role includes guidance to L1 agents and escalation when necessary, based on experience and

Qualifications

• High School Diploma or GED required.
• Generally 1–2 years’ experience in area of responsibility.
• May require technical certification or Associate Degree.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Supports hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Skills

Problem solving

Analytical thinking

Education

High School Diploma or GED

Associate Degree

Technical certification

Job description

Unisys is a global technology solutions company powering breakthroughs for the world’s leading organizations. We provide cloud, AI, digital workplace, logistics and enterprise computing solutions to help clients unlock potential.

Unisys is seeking an L1 support role that handles moderately complex questions, supporting hardware, software, client and COTS applications, and network administration. The role includes guidance to L1 agents and escalation when necessary, based on experience and