Service Desk Analyst: IT Support & Incident Solver

Unisys; Mandaluyong; On-site; PHP 240,000 - 360,000; Full time

Job summary

Unisys is seeking an early-career support specialist in MANILA to assist with moderately complex incidents, questions, and requests. You will back L1 agents, apply guidelines, and escalate when needed.

The role supports hardware, software, client apps, and network user administration within a global technology solutions environment. Candidates typically have a high school diploma, associate degree or technical certification and 1–2 years of relevant experience.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years’ experience in area of responsibility.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Associate Degree

Job description

Unisys is seeking an early-career support specialist in MANILA to assist with moderately complex incidents, questions, and requests. You will back L1 agents, apply guidelines, and escalate when needed.

The role supports hardware, software, client apps, and network user administration within a global technology solutions environment. Candidates typically have a high school diploma, associate degree or technical certification and 1–2 years of relevant experience.