Tech Svc Desk - L1

Unisys; Manila; On-site; PHP 180,000 - 240,000; Full time

Job summary

Unisys is seeking an entry‑level service desk professional to address moderately complex inquiries, guided by established procedures. The role covers hardware, software, client and COTS applications, plus network and user administration support.

You will escalate complex issues to specialist teams and assist L1 agents with daily queries in a collaborative environment. Applicants typically hold a high school diploma or GED, may have technical certs or an Associate degree, and usually 1–2 years of

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Typically 1–2 years of related experience.

Responsibilities

• Answer moderately complex questions following guidelines and using judgement based on experience with related incidents and service requests.
• Support hardware, software, client and COTS applications as well as network and user administration.
• Escalate complex problems to other resolver teams or vendors.
• Utilize problem solving and analytical skills to resolve challenging incidents.
• Support L1 agents in day‑to‑day questions related to client incidents, requests and queries.

Skills

Customer support

Analytical skills

Problem solving

Team support

Education

High School Diploma or GED

Associate Degree

Technical certification

Job description

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

What Success Looks Like In This Role

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

High School Diploma or GED required May require technical certification or Associate Degree Generally, 1-2years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.