L1 Service Desk Analyst

Eastvantage Group; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Eastvantage Group in Ortigas Center, Philippines, is hiring an L1 Service Desk Analyst to provide first-line support for hardware, software, and network issues. You will respond to inquiries by phone, email, or ticketing system and log all requests.

The role emphasizes resolving incidents within SLAs, collaborating with higher-level teams for escalations, and sharing knowledge with colleagues. This office-based position requires strong communication skills and independent work capability.

Qualifications

• Minimum 5 years of experience in IT helpdesk or technical support roles.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently in an office environment.
• Familiarity with ticketing systems and remote troubleshooting tools.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Respond promptly to user inquiries via phone, email, or ticketing system.
• Troubleshoot and resolve incidents within defined SLAs.
• Log and track all service desk requests accurately.
• Collaborate with higher-level support teams for escalations.
• Share knowledge and best practices with colleagues.

Skills

IT helpdesk experience

Problem-solving

Communication skills

Tools

Ticketing systems

Remote troubleshooting tools

Job description

We're Hiring: L1 Service Desk Analyst!

Location: Ortigas Center, Philippines

Work Mode: Work from Office

Role: L1 Service Desk Analyst

What You'll Do:

• Provide first-level technical support for hardware, software, and network issues
• Respond promptly to user inquiries via phone, email, or ticketing system
• Troubleshoot and resolve incidents within defined SLAs
• Log and track all service desk requests accurately
• Collaborate with higher-level support teams for escalations
• Share knowledge and best practices with colleagues

What We're Looking For:

• Minimum 5 years of experience in IT helpdesk or technical support roles
• Strong problem-solving skills and attention to detail
• Excellent verbal and written communication skills
• Ability to work independently in an office environment
• Familiarity with ticketing systems and remote troubleshooting tools