L1 IT Support

VBP; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

500K per incident HMO coverage +Dental

2-week paid Christmas vacation

Electricity & Data subsidies

25K Educational Assistance

Training and equipment will beprovided

Job summary

VBP in Cebu City is seeking a Level 1 IT Support specialist to be the first point of contact for users needing technical assistance for software, hardware, and IT-related issues. You will troubleshoot, diagnose, and resolve problems to ensure a smooth user experience while maintaining strong communication with non-technical users.

The role offers a fixed Mon-Fri schedule from 7 AM to 4 PM, and training plus equipment will be provided.

Qualifications

• Bachelor’s degree in Information Technology or related field is preferrable.
• Previous experience in a technical support role or customer service role preferred.
• Basic understanding of computer hardware, software, and networking concepts.
• Familiarity with Windows and/or macOS operating systems.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable but not required.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Installing and configuring hardware, software, systems, networks, printers, and scanners.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Monitoring and maintaining computer systems and networks.
• Setting up accounts for new users.
• Repairing and replacing equipment as needed.
• Testing new technology.
• Maintaining desktops, laptops, printers, and peripherals.
• Performing routine maintenance, updates, and backups.
• Gathering feedback from users to enhance training.
• Documenting support tickets and solutions.
• Maintaining records of IT incidents and service requests to identify trends and improve IT support processes.
• Running reports to analyze common issues.

Skills

Communication skills

Customer service

Problem solving

Explain technical concepts

Education

Bachelor’s degree in Information Technology or related field

Previous experience in technical support or customer service

Tools

Windows & macOS familiarity

Networking concepts

Hardware & software basics

Job description

Overview of the Role

The Level 1 IT Support serves as the first point of contact for users seeking technical assistance with software applications, hardware, and IT-related issues. This role involves troubleshooting, diagnosing problems, and providing solutions to ensure a seamless user experience. The role will possess strong communication skills, a customer-centric approach, and a basic understanding of IT concepts.

Main duties include:

• Installing and configuring hardware, software, systems, networks, printers, and scanners.

• Diagnosing and troubleshooting hardware, software, and network issues.

• Monitoring and maintaining computer systems and networks.

• Setting up accounts for new users.

• Repairing and replacing equipment as needed.

• Testing new technology.

• Maintaining desktops, laptops, printers, and peripherals.

• Performing routine maintenance, updates, and backups.

• Gathering feedback from users to enhance training.

• Documenting support tickets and solutions.

• Maintaining records of IT incidents and service requests to identify trends and improve IT support processes.

• Running reports to analyze common issues.

• Bachelor’s degree in Information Technology or related field is preferrable.

• Previous experience in a technical support role or customer service role preferred.

• Basic understanding of computer hardware, software, and networking concepts.

• Familiarity with Windows and/or macOS operating systems.

• Excellent communication skills and ability to explain technical concepts to non-technical users.

• Strong problem-solving skills and ability to work under pressure in a fast-paced environment.

• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are desirable but not required.

• Willingness to learn and adapt to new technologies and processes.

• 500K per incident HMO coverage + Dental & Optical benefits

• 2-week paid Christmas vacation

• Electricity & Data subsidies

• 25K Educational Assistance

• Training and equipment will be provided

• Fixed Schedule of Mon-Fri from 7 AM to 4 PM