Junior Operations Trainer: Onboarding & Coaching

TELUS Digital

Pateros

On-site

PHP 350,000 - 520,000

Full time

3 days ago

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Job summary

TELUS Digital in Manila is seeking an Operations Trainer-Junior to equip agents with training on our products and systems. You will deliver engaging sessions, oversee onboarding, monitor attendance, and coach teams from classroom to on-the-job. The role requires 2+ years in customer service or similar and strong presentation and learning principles.

Join a dynamic team focusing on scalable training delivery and continuous improvement of agent performance through targeted interventions.

Qualifications

2+ years of experience in customer service, back office support, community safety or similar role.
Excellent presentation and public speaking skills.
Solid understanding of adult learning principles.
Ability to identify training challenges and address gaps through targeted interventions.
Ability to manage a training team during sessions.
Familiarity with using standard procedures to solve routine problems.

Responsibilities

Oversee onboarding and ensure training room setup and system access.
Deliver engaging training sessions on products and systems to new and existing agents.
Monitor attendance and performance during training and guide transitions to production or exit.
Provide feedback and action plans to improve agent performance post-training.
Assess knowledge retention and address gaps through coaching.
Assist with complex customer issues/escalations when needed.
Stay updated with account requirements and take operations calls as defined.