Junior IAM Support Analyst

iScale Solutions, Inc.; Philippines; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Competitive salary package

Health coverage (medical, dental, and-

Vacation and sick leave credits

Government-mandated benefits (SSS,Phil

Learning opportunities

Team engagement activities

Modern tools and tech

Career growth opportunities

Inclusive culture

Job summary

iScale Solutions, Inc. is seeking an IAM Support Analyst to provide operational and administrative support to the core Identity and Access Management team in the Philippines.

The role focuses on day-to-day backend tasks, including access request tracking, reporting, reconciliation, basic troubleshooting, and documentation. You will help reduce workload by ensuring routine IAM tasks are completed accurately and within SLAs.

Qualifications

• Degree in Information Technology, Computer Science, or a related field.
• Fluent in English.
• Basic understanding of IAM concepts: provisioning, de-provisioning, access reviews, and rights.
• Experience in operations or IAM support or similar administrative/technical support.
• Strong Excel skills for reports, reconciliation, and data tracking.

Responsibilities

• Support user access provisioning and de-provisioning per IAM policies and SLAs.
• Maintain and reconcile IAM records using Excel and system data.
• Prepare monthly IAM service request reports (pending and completed tickets).
• Assist with access reviews and IAM compliance reviews.
• Troubleshoot IAM system failures and access issues; escalate complex cases.
• Support UAT for IAM enhancements and system changes.
• Assist with manual backend processing, data validation, reconciliation, and operational tasks.
• Update IAM procedures and supporting records.
• Assist investigations by gathering information and coordinating communication.
• Track outstanding issues and follow up with teams for timely resolution.

Skills

IAM concepts

Excel proficiency

Analytical skills

Operational support

Documentation

Independent collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Microsoft Excel

Job description

About the role

We are looking for an IAM Support Analyst to provide operational and administrative support to the core Identity and Access Management (IAM) team. The role will focus on day-to-day backend support activities such as access request tracking, reporting, reconciliation, manual processing, basic troubleshooting, and documentation. The successful candidate will help reduce the operational workload of the core IAM team by ensuring routine IAM tasks are completed accurately and within agreed service levels.

Key responsibilities

• Support user access provisioning and de-provisioning activities in accordance with established IAM policies and SLAs.
• Maintain and reconcile IAM records using Excel spreadsheets and system-generated data.
• Prepare monthly reports covering IAM service requests, including pending and completed tickets.
• Assist with user access reviews and corporate-wide IAM compliance review activities.
• Perform basic troubleshooting for IAM system failures, access issues, and operational errors before escalating more complex cases.
• Support User Acceptance Testing (UAT) for IAM enhancements and related system changes.
• Assist with manual backend processing, data validation, reconciliation, and miscellaneous operational tasks.
• Update IAM procedures, process documents, and supporting records using approved templates.
• Support investigation activities by gathering information, coordinating user communication, and escalating verified security incidents when required.
• Track outstanding issues and follow up with relevant teams to ensure timely resolution.

About you

• Degree in Information Technology, Computer Science, or a related field.
• Fluent in English
• Basic understanding of Identity and Access Management (IAM) concepts such as user provisioning, de-provisioning, access reviews, and access rights.
• Experience in operations support, application support, IAM support, or a similar administrative/technical support function.
• Strong working knowledge of Microsoft Excel, including handling reports, reconciliation, and data tracking.
• Good analytical and troubleshooting skills with strong attention to detail.
• Comfortable performing repetitive or manual operational tasks accurately.
• Able to manage tickets, follow established procedures, and work within defined SLAs.
• Good written and verbal communication skills.
• Able to work independently while collaborating closely with technical and business teams.

Benefits

• Competitive Salary Package: Receive a pay package that matches your skills and experience.
• Vacation and Sick Leave credits: Enjoy vacation and sick leave credits to maintain work-life balance.
• Health Coverage: Get medical, dental, and vision insurance for you and your dependents.
• Government-Mandated Benefits: Full coverage of all statutory benefits like SSS, PhilHealth, and Pag-IBIG.
• Learning Opportunities: Access training, certifications, and mentorship to grow your career.
• Team Engagement: Join team-building activities and wellness programs.
• Modern Tools: Use the latest technology to excel in your role.
• Career Growth: Clear paths for promotion and professional development.
• Inclusive Culture: Be part of a diverse, supportive, and collaborative global team.

About us

iScale Solutions is a Managed Outsourcing and Staff Augmentation provider with operations in the Philippines, Madagascar and Singapore. We believe in recruiting the best available talent in the market, and offer our customers great value for their money. Our partner is a leading data-driven marketing tech company headquartered in New York, operating on four continents with 1,300+ employees. Our client offers CRM, customer acquisition, strategic managed services, and private data cloud solutions.