Junior Account Manager, NORAM

RateHawk; Mexico; On-site; PHP 1,480,567 - 2,590,993; Full time

Benefits offered by this job

Flexible schedules

Work remotely

Training programs

English language courses

Travel discounts

Job summary

RateHawk, part of Emerging Travel Group (ETG), seeks a Junior Account Manager to drive growth remotely across LATAM, with a focus on Mexico or Colombia. You will nurture relationships with tour operators, travel agencies, TMCs, and OTAs, while collaborating with the sales team to uncover new opportunities.

Ideal candidates have at least 1 year in B2B travel account management, strong English skills, plus analytical and proactive traits. Spanish is a plus; visa sponsorship is not provided.

Qualifications

• Minimum 1 year of account or customer management in a B2B setting within travel.
• Understanding of the travel market in LATAM for B2B networks.
• Fluent in English; Spanish is an asset.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners to increase performance.
• Collaborate with sales to grow opportunities within the territory.
• Provide system training and follow up with partners.
• Position the brand through presentations and networking events.
• Address incidents and ensure partner support.
• Oversee payments processing accuracy.
• Provide market and competitive analyses.
• Deliver regular CRM and internal reports.

Skills

Account management

Travel industry knowledge

Fluent English

Spanish optional

Analytical skills

Proactive mindset

Team player

International mindset

Job description

RateHawk, part of Emerging Travel Group (ETG), is looking for a Junior Account Manager. The role is remote and open to candidates residing in Latin America, preferably Mexico or Colombia.

Responsibilities

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners (tour operators, travel agencies, travel management companies, OTAs) to increase performance.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Follow up with existing and new partners to provide system training.
• Position the brand within the travel trade through product presentations and networking events.
• Address incident issues, ensuring partner support.
• Payments control: oversee and ensure accuracy in transaction processing.
• Provide market and competitive environment analysis.
• Provide regular comprehensive reporting through CRM and internal systems.

Qualifications

• Relevant Experience: Minimum of 1 year of successful experience in account or customer management, or in business development for B2B companies within the travel industry.
• Market Knowledge: Understanding of the region's travel market, including B2B travel networks (tour operators, travel agencies, travel management companies, OTAs).
• Language: Fluent in English; Spanish is an asset, other languages are a plus.
• Analytical Skills: Data-driven decision making, metrics-driven and comfortable with numbers.
• Personal Skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team player.
• International Mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence.

We do not provide visa sponsorship.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who appreciate each other and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off – an extra non-working day without loss of compensation.

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