Jr. Internal It Support

One.Com; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

one.com is seeking service-oriented, tech-savvy individuals to join our IT support team in the Philippines. You will be the first contact for colleagues worldwide, resolving technical issues and ensuring quick recovery of daily operations.

Responsibilities include handling tickets via Zendesk, providing premium remote and on-site support, and contributing to projects while documenting solutions for future reference. Excellent English communication is essential.

Qualifications

• Strong analytical and problem-solving abilities.
• Solid understanding of IT basics and networking.
• Experience with Windows/macOS and Microsoft 365.
• Excellent English communication (written and verbal).

Responsibilities

• Provide premium IT support to global employees via Email, Phone, and Chat.
• Resolve complex technical problems and provide timely solutions.
• Ticket monitoring and management in Zendesk.
• Participate in and own projects.
• Analyse and fix disruptions.
• Document incident solutions and workarounds.
• Troubleshoot remotely and on-site.
• Collaborate daily with internal IT colleagues.
• Manage rollout of devices.
• Record devices in the inventory tool.

Skills

Analytical thinking

IT knowledge

Networking basics

Windows client OS

Windows Server basics

macOS basics

Microsoft 365

Hardware knowledge

Customer service

Tools

Zendesk

Job description

Are you passionate about solving technical problems and helping others succeed?

Do you enjoy solving problems and making a real difference?

one.com is looking for service-oriented and tech-savvy individuals to join our team!

As the first point of contact for internal IT support, you’ll play a key role in helping colleagues get back up and running quickly by resolving technical issues, providing exceptional support, and making a real difference in their day-to-day work.

Your Key Responsibilities

• Provide premium IT support to group.one employees worldwide via E-Mail, Phone, Chat communication.
• Resolve complex technical problems and provide timely and effective solutions.
• Ticket Monitoring and ticket management in Zendesk
• Participation and ownership of projects.
• Analyse and fix disruptions.
• Documentation of incident solutions and work arounds.
• Troubleshooting (remote and on-site).
• Collaborate with other internal IT colleagues daily.
• Responsible for the rollout of devices.
• Recording the devices in the inventory tool

Your Qualifications

Knowledge/Experience

• Logical-analytical thinking
• Technical understanding in the area of IT
• Basic understanding of Network Technologies
• Good experiences and knowledge in Windows Client OS Systems
• Basic knowledge in Windows Servers
• Basic knowledge in MAC OS
• Basic Knowledge in Microsoft 365
• Good knowledge of client Hardware (Laptop)

Capabilities

• Good listening and empathic skills
• Good social skills - enjoying contact with people
• Interest in computers
• Sense of precise work
• Excellent written and verbal communication in English
• Strong problem solving and troubleshooting skills

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.

Welcome to one.com, where innovation meets passion. We are a leading web hosting and domain registration company dedicated to empowering individuals and businesses online. Since 2002, we have been committed to delivering reliable, user-friendly, and affordable web services. Our mission is to make it easy for anyone to build and maintain an online presence, and we believe in integrity, innovation, and putting our customers first.