Job Posting Title Team Leader III

RealPage, Inc.; Manila, Hinoba-an; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

RealPage, Inc. in Manila is seeking a Team Leader III to guide multiple implementation teams within the Front Office Implementation function. The role drives cross-functional collaboration, continuous improvement, and strategic client onboarding across product lines, mentoring Team Leader IIs and managing escalations.

The position emphasizes automation, analytics, and leadership development, partnering with HR and senior stakeholders to ensure scalable delivery and strong client outcomes.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• Minimum of 4-5 years of experience in software implementation or project delivery.
• 3+ years of experience in implementation leadership, process improvement, or client onboarding
• Proven experience in cross-functional collaboration and strategic planning.

Responsibilities

• Lead multiple teams or high-impact programs across product lines.
• Provide guidance, coaching, and support to Front Office implementation teams.
• Foster collaborative and high-performance culture through feedback and development planning.
• Lead strategic initiatives across teams, aligning goals with company objectives.
• Own quarterly business planning for the implementation team, including forecasting and resource planning.
• Act as liaison between Implementation, Product, Engineering, and Client Success.
• Champion automation strategies and measure ROI of process changes.

Skills

Leadership

Mentoring

Stakeholder engagement

Automation

Data analytics

SaaS

Change management

Agile

Project management

Cross-functional collaboration

Education

Bachelor's degree in Business, Information Technology, or related field

Tools

Power BI

Tableau

BI tools

Job description

Overview

The Team Leader III plays a strategic role in leading multiple implementation teams or complex programs within the RealPage Front Office Implementation function. This position drives cross-functional collaboration, continuous improvement, and strategic execution of client onboarding initiatives. The role includesleadingtwo teams or high-impact programs across product lines,mentoring Team Leader IIs, managing escalations, and contributing to department-level planning, projectsand reporting. A strong understanding of SaaS platforms, property management systems, and leadership development is essential.

Responsibilities

PRIMARY RESPONSIBILITIES

• Lead multiple teams or high-impact programs across product lines.
• Provide guidance, coaching, and support toFront Officeimplementation teams.Fostera collaborative and high-performance culture through regular feedback, career development planning, and performance reviews.
• Leads strategic initiatives across multiple teams or departments, aligning implementation goals with company-wide objectives.
• Own quarterly business planning for the implementation team, including forecasting, resource planning, and innovation roadmaps.
• Acts as a liaison between Implementation, Product, Engineering, and Client Success teams to drive end-to-end solutions.Represent the team in cross-functional steering committees or product feedback loops.
• Champions enterprise-level automation strategies,mentor’sothers in innovation, and measures ROI of process changes.Launch a center of excellence for automation within the department.
• Developleadership pipelines, succession plans, andleadstalent calibration sessions with senior leadership.Create a leadership development program for high-potential team members.
• Designs and interprets advanced analytics dashboards to influence executive decisions.Partner withleadershipteam to build predictive models for implementation success and client retention.
• Owns risk mitigation frameworks and leads post-mortem reviews for critical incidents.Develop a proactive risk scoring system for client rollouts.
• Drive strategic planning and execution of implementation initiatives.
• Mentor Team Leader IIs and support leadership development.
• Leads strategic talent sourcing initiatives to build high-performing implementation teams. Partners with HR and recruitment to define role requirements, assess candidate fit, and ensure alignment with long-term workforce planning. Develops and executes strategies for leadership pipeline development, succession planning, and internal mobility to support organizational growth and capability building.
• Champion automation, innovation, and process transformation.
• Collaborate with senior stakeholders to align business goals.
• Own reporting for department-level KPIs and performance metrics.
• Support workforce planning and talent development.
• Ensure compliance with implementation standard, client expectations.
• Contribute to strategic decision-making and operational excellence.

Qualifications

QUALIFICATIONS

Required:

• Bachelor's degree in Business, Information Technology, or related field.
• Minimum of 4-5 years of experience in software implementation or project delivery.
• 3+ years of experience inimplementationleadership,process improvement, or client onboarding
• Proven experience in cross-functional collaboration and strategic planning.

KNOWLEDGE/SKILLS/ABILITIES (List the concepts, capabilities developed through training, and innate traits and talents that a person brings to a task or situation)

Required:

• Ability to lead multiple teams or programs with strategic alignment to business goals.
• Skilled in mentoring and developing leaders, including succession planning, career pathing, and workforce planning.
• Strong decision-making and prioritization skills in a fast-paced environment.
• Excellent communication and stakeholder engagement skills across all leadership levels.
• Ability to influence and negotiate across departments and drive cross-functional collaboration.
• Expertisein automation and innovation leadership, includingidentifyingopportunities and measuring ROI of process improvements.
• Proficient in data analytics and business intelligence tools (e.g., Power BI, Tableau), with the ability to build predictive models and drive data-informed decisions.
• Strong understanding of SaaS platforms and property management systems (e.g., RealPage, Yardi, AppFolio).
• Deep knowledge of theimplementationlifecycle and client onboarding best practices, with a focus on scalable and client-centric delivery.
• Proficiencyin Agile methodologies and enterprise project management, including sprint planning and cross-functional execution.
• Demonstrated ability in change management and organizational development, including leading transformation initiatives.
• Experience in proactive risk mitigation and post-mortem analysis to drive continuous improvement.
• Six Sigma Green Belt preferred
• Preferred certifications such as PMP. Agile, Scrum, leadershipdevelopmentand coaching certifications

Physical Demands and Working Conditions

While performing the duties of this job, the employeeis occasionally required tostand; walk; sit; use hands to finger, handle or feel objects,toolsor controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability tooperatea personal computer and express or exchange ideasby means ofthe spoken word.May berequiredto sit and/or stand forlong periodsof time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May berequiredto lift or move 10+ pounds.