Technical Support (With Quickbooks Experience) | US | Hybrid

REALPAGE (PHILIPPINES), INC.; Manila; On-site; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Complimentary meals in office

1st day HMO with up to 2 dependents

Retirement savings plan

Leave conversion program

Life insurance coverage

Paid time off & company holidays

Wellness reimbursement up to PHP 5,000

Tuition reimbursement up to PHP 40,000

Learning and upskilling opportunities

Collaborative team environment

Job summary

REALPAGE (PHILIPPINES), INC. is seeking a customer support professional to join our team and deliver personalized, customer-centric care via phone, chat, or email.

You will document interactions, build trust with customers, and provide basic training while troubleshooting issues to identify root causes. You will work onsite during the initial 90 days of training on a fixed graveyard shift with night differential pay, supporting US business operations and contributing to high customer

Qualifications

Responsibilities

• Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction
• Document customer interactions through the ticket management system
• Establish relationships and trust with customers during interactions
• Provide basic training to customers that may require a how-to session and walkthrough
• Troubleshoot integrated products with customers to isolate issues to root cause
• Manage situations that require real-time solutions and setting clear expectations on resolution plans
• Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics
• Document product knowledge solutions when applicable. Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses. Perform additional duties as required

Job description

Make an Impact with Realpage

Looking for a role where your work directly influences business outcomes and customer success?

At Realpage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.

Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.

What You’ll Do

Deliver customer centric care via phone, chat or email interactions with customers that drives customer satisfaction

• Leverage understanding of the industry, customer’s portfolio of products, and their business processes to deliver a personalized experience with every customer interaction
• Document customer interactions through the ticket management system
• Establish relationships and trust with customers during interactions
• Provide basic training to customers that may require a how-to session and walkthrough
• Troubleshoot integrated products with customers to isolate issues to root cause
• Manage situations that require real-time solutions and setting clear expectations on resolution plans
• Provide high levels of customer satisfaction measured by customer satisfaction and efficiency metrics
• Document product knowledge solutions when applicable. Learn and become proficient on one or more RealPage products by gaining “Skills Certification” in assigned product support areas and more as career progresses. Perform additional duties as required

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training
• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while you’re in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career
• Collaborate with talented people and work on solutions that make a real-world impact