Job Posting: Receptionist

Big Hero Five Company; Davao City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Big Hero Five Company is seeking a warm and organized Restaurant Receptionist who will greet guests, manage reservations, and coordinate with front-of-house and back-of-house teams to ensure a seamless dining experience.

The ideal candidate has at least two years of college education or a hospitality-focused degree, with a minimum of one year in a receptionist role within hospitality. Fluent English and Filipino/Bisaya, along with excellent phone etiquette, are required.

Qualifications

• At least two years of college education or a degree in hospitality, tourism, or related field.
• Minimum 1 year of experience as a receptionist/host in a restaurant, hotel, or upscale setting.
• Excellent communication, warm personality, and poise under peak service times.
• Fluent in English and Filipino/Bisaya with polite phone etiquette.

Responsibilities

• Welcome guests, manage waitlists, and seat diners.
• Handle reservations via phone, online, and walk-ins using the booking system.
• Address guest inquiries and special requests professionally.
• Coordinate seating flow with floor managers, servers, and kitchen staff.
• Keep the reception area clean, welcoming, and organized during service hours.

Skills

Communication skills

Interpersonal skills

Phone etiquette

English fluency

Filipino/Bisaya fluency

Education

College education or hospitality degree

Tools

Booking/reservation system

Job description

About the role

We are seeking a warm, organized, and polished Restaurant Receptionist to be the first point of contact for our guests. You will set the tone for an exceptional dining experience by warmly greeting patrons, managing table reservations, and coordinating seamlessly with the front-of-house and back-of-house teams.

Key responsibilities

• Welcome arriving guests with a friendly, hospitable demeanor, manage waitlists during peak hours, and assist diners to their tables.

• Handle phone, online, and walk-in reservations accurately using the booking system.

• Address guest inquiries, special requests, and feedback with professionalism and care.

• Communicate efficiently with floor managers, servers, and kitchen staff regarding seating flow and special dietary needs or celebrations.

• Ensure the reception area remains clean, welcoming, and organized throughout service hours.

About you

• Completion of at least two years of college education or a bachelor's degree in hospitality management, tourism, or a related field.

• Minimum of 1 year of experience as a receptionist, host/hostess, or guest relations officer in a restaurant, hotel, or upscale hospitality setting.

• Exceptional communication and interpersonal skills, a naturally warm and engaging personality, and poise under pressure during peak service times.

• Fluent in English and Filipino/Bisaya, with clear and polite phone etiquette.