Jira Service Management / Atlassian Administrator - Senior IT Application Specialist

SimCorp; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

SimCorp in Manila is seeking an experienced Atlassian Administrator to maintain and roll out Jira Service Management across teams. Based in Manila, you will join a team within Enterprise Applications to support Jira, Confluence and related tools.

Expect collaboration with 4 colleagues and a focus on automation and integration. You will onboard users, deliver training, and contribute to documentation while aligning with IT principles and backlog items.

Qualifications

• 3+ years of Atlassian admin experience (Jira Service Management, Jira, Confluence).
• Atlassian certifications (Cloud) preferred.
• Experience with Atlassian REST API, Jira Automation, JQL, and Asset Query Language (AQL).
• Experience directly integrating Atlassian products with other systems
• Working knowledge of Agile (Kanban) methodologies
• Highly service-oriented with a constructive attitude

Responsibilities

• Configure, maintain, and administer Atlassian platform and products (Jira Service Management, Jira, Confluence, Atlassian Administration)
• Administer and maintain the JSM Assets (CMDB) schema, object types, and workflows
• Customize projects, workflows, screens, fields, permissions, related schemes and notifications
• Develop, design and maintain robust project/space and global automations to meet business requirements
• Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
• Devise, test, and deploy integrations between Atlassian products and other internal tool chains
• Create and contribute to both internal and end user documentation
• Onboard new users and stakeholders to the Atlassian platform by delivering training and briefing relevant teams on new features and functionality
• Take part in application support and maintenance tasks
• Propose ways to innovate and make our solutions more efficient
• Adhere to IT principles and suggest future changes
• Work on implementing the backlog of ideas, change requests, new releases, and enhancements

Skills

Jira Administration

Jira Service Management

Confluence

Jira REST API

JQL

Agile (Kanban)

English communication

Tools

Jira

Confluence

Jira Service Management

Jira Software

Atlassian Cloud

Monday.com

Docusign

Job description

What Makes Us, Us

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello toSimCorp! At its foundation,SimCorpis guided by our values—caring, customer success-driven, collaborative, curious, and courageous. Our people‑centric organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

Why this role is important to us

As part of Group IT, we are on a transformation journey to industrialize IT and help the rest of the organization to mature processes and efficiency. Group IT consists of around 90 skilled and motivated colleagues around the globe.

We are seeking a highly motivated and experienced Atlassian/Jira Administrator to help maintain, improve and roll‑out Jira Service Management to various teams in our Business. Based in Manila, you will work with 2 other colleagues on the Atlassian Platform which, in SimCorp, consists of Jira Service Management, Jira Software, Confluence. We are using the Atlassian Cloud version. You will join a team of 4 other colleagues in the Corporate Applications team within Enterprise Applications. This team handles, in addition to the Atlassian platform, various applications such as Monday.com, CLM, Miro, Docusign, and Integrations between systems. While your focus will be on the Atlassian Platform, you are expected to also learn some of the other applications to help ensure we have enough knowledge and availability in the team to cover for all applications.

What You Will Be Responsible For

• Configuration, maintenance, and administration of Atlassian platform and products (Jira Service Management, Jira, Confluence, Atlassian Administration)
• Assets: Administer and maintain the JSM Assets (CMDB) schema, object types, and workflows
• Customize projects, workflows, screens, fields, permissions, related schemes and notifications
• Develop, design and maintain robust project/space and global automations to meet business requirements.
• Evaluate and manage the usage of Atlassian add‑ons to meet team and business needs.
• Devise, test, and deploy integration's between Atlassian products and other internal tool chains
• Create and contribute to both internal and end user documentation.
• Onboard new users and stakeholders to the Atlassian platform by delivering training and briefing relevant teams on new features and functionality.
• Take part in application support and maintenance tasks.
• Propose ways to innovate and make our solutions more efficient.
• Adhere to IT principles and suggest future changes.
• Work on implementing the backlog of ideas, change requests, new releases, and enhancements.

What We Value

• 3+ years of experience administrating Atlassian products (Jira Service Management, Jira, Confluence)
• Atlassian certifications (e.g., Managing Jira Service Project for Cloud, Jira Administration for Cloud, etc).
• Experienced with Atlassian REST API, Jira Automation, Jira Query Language (JQL), and Asset Query Language (AQL)
• Experience directly integrating Atlassian products with other systems
• Working knowledge of Agile (Kanban) methodologies
• Highly service-oriented with a constructive attitude
• Ability and willingness to learn and grow
• You like to work in an environment where things go fast and where you play a key role in the achieved results and solutions
• Well‑developed analytical and problem‑solving skills, with a practical and solution‑focused approach.
• Ability to prioritize tasks to help ensure deadlines are met
• Good collaboration and communication skills in English

Other Requirements

Shift: EMEA hours

RTO: 2 days per week

Office Location: Manila (BGC)

Who we are

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry‑leading, full, front‑to‑back offering for our clients. SimCorp is an equal‑opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best‑in‑class solutions to our clients. While striving to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.

SimCorp proudly announces that its Manila DeliveryCenterhas been officially certified as a Great PlaceToWork for the second consecutive year—Apr25-Apr26. This certification underscoresSimCorp’seffort to cultivating a workplace that is not only inclusive and collaborative but also committed to the personal and professional growth of itsemployees.

We are alsohonoredto have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment managementindustry.

Culture & Inclusion

SimCorp is an equal‑opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work.

#LI‑Hybrid SimCorp is a provider of industry‑leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of DeutscheBörse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

Discover more about our culture, recruitment process, and commitment to promoting meaningful work