Japanese Team Leader - Customer Service Performance Coach

Lufthansa Services Philippines, Inc.; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Lufthansa Services Philippines, Inc. is seeking a Team Leader to oversee a team of Japanese Customer Service Consultants in Alabang, Muntinlupa. You will lead the team, drive performance, coach members, and ensure efficient processes across daily operations.

The role requires fluent Japanese and English, at least two years in BPO airline leadership, and strong people management. On-site work and shifting schedules are expected.

Qualifications

• Fluent in Japanese and English, with business-level proficiency.
• Minimum 2 years of BPO airline leadership experience.
• Proficient in MS Office applications.
• Strong communication and interpersonal skills.
• Able to manage and develop a team.
• Onsite work in Alabang, Muntinlupa.

Responsibilities

• Lead a team of CSC and Team Quality Specialists to meet performance targets.
• Coach and develop team members with monthly feedback.
• Monitor real-time performance and manage schedules.
• Handle recruitment participation and team meetings.
• Ensure compliance with privacy and policy while driving process improvements.

Skills

Team leadership

Performance management

Coaching

Communication

MS Office

Education

Bachelor's degree

Tools

MS Office

Job description

Lufthansa Services Philippines, Inc. is seeking a Team Leader to oversee a team of Japanese Customer Service Consultants in Alabang, Muntinlupa. You will lead the team, drive performance, coach members, and ensure efficient processes across daily operations.

The role requires fluent Japanese and English, at least two years in BPO airline leadership, and strong people management. On-site work and shifting schedules are expected.