ITSM Solutions Architect — Demo Lead & Automation Expert

First Datacorp; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

First Datacorp in the Philippines seeks a Solutions Designer to lead the design and identification of IT solutions with a security and automation focus. You will develop and implement solutions using ITSMs to optimize business processes and automate workflows.

You will present to customers and provide technical support for the recommended solution set, leveraging Ivanti, ServiceNow, and ManageEngine to drive security improvements and operational efficiency across projects.

Qualifications

• Experience designing IT solutions with a security/automation focus.
• Proficient in ITSM platforms and process optimization.

Responsibilities

• Lead design and identification of IT solutions focusing on security and automation.
• Conduct customer presentations and provide technical support for the solution set.
• Collaborate with stakeholders to ensure smooth implementation and adoption.

Skills

Security focus

Automation

ITSM

Stakeholder communication

Tools

Ivanti

ServiceNow

ManageEngine

Job description

First Datacorp in the Philippines seeks a Solutions Designer to lead the design and identification of IT solutions with a security and automation focus. You will develop and implement solutions using ITSMs to optimize business processes and automate workflows.

You will present to customers and provide technical support for the recommended solution set, leveraging Ivanti, ServiceNow, and ManageEngine to drive security improvements and operational efficiency across projects.