ITO Service Delivery Manager

Stefanini Group; Pasay; Hybrid; PHP 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Stefanini Group is seeking an IT Service Delivery Manager to oversee client relationships and daily service delivery in a hybrid setup in Pasay. The role emphasizes acting as the SPOC for clients, guiding Service Desk, Security Administration, Deskside, and BPO services, and driving process improvements.

You will lead, mentor, and coordinate cross-functional teams, ensuring adherence to ITIL practices and effective change management.

Qualifikationen

• Bachelor's degree or four year equivalent preferred.
• 2–3 years' IT or BPO management/operations experience.
• Strong analytical and problem solving skills.
• Excellent relationship, verbal and written communication skills.

Aufgaben

• Act as SPOC for client(s).
• Oversee day-to-day delivery of Service Desk, Security Administration, Deskside, and BPO services.
• Provide leadership, direction and mentor team.
• Implement best practices and process improvements.
• Manage scope and changes of work.
• Assist with new launches or new business with client(s).
• Assist with invoicing.

Kenntnisse

SPOC ownership

Leadership

Problem solving

Time management

Communication

Team leadership

ITIL Foundations

Travel willingness

Ausbildung

Bachelor's degree or four year equivalent

Jobbeschreibung

Join us to co-create solutions for a better future!

Job Details

Management

ITO Service Delivery Manager Pasay, Posted:8/17/2026 Job Description Job ID#:

64656

Job Category:

Management

Position Type:

Full Time

Remaining Positions:

1

Details:

Job Responsibilities:

• Act as Single Point of Contact (SPOC) for client(s)
• Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and/or BPO services
• Provide leadership, direction and coach/mentor team
• Implement, monitor and adhere to Best Practices
• Implement process improvements
• Manage to Scope of Work and Change of Scopes
• Assist with new launches or new business with client(s)
• Assist with invoicing

Job Requirements Details:

Skills, Licenses, Knowledge, Education and Training Requirements:

• Bachelor"s degree or four year equivalent preferred
• Minimum of 2-3 years" experience working in IT or BPO management role or some combination of 2-3 years in IT or BPO operations
• In-depth understanding of IT or BPO industry dynamics
• Critical thinking and problem solving skills
• High tolerance/evolved ability to lead and manage ambiguous situations
• Excellent relationship skills
• Superior verbal, written, facility and presentation skills
• Collaboration and team leadership abilities
• Effective time and project management skills
• ITIL Foundations experience a plus (for ITO Service Delivery)
• Attendance and schedule adherence are requirements of this position
• Some travel will be required
• May require additional project-specific training

Additional Notes: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. #LI-GA1, #LI-HYBRID
Pay Range:

Based on Experience