IT Voice Engineer - Genesys Cloud a month ago

R1 RCM PHILIPPINES, INC.; Pateros; Sur place; PHP 446 000 - 781 000; Plein temps

Résumé du poste

R1 RCM PHILIPPINES, INC. is seeking an IT Voice professional to support and maintain Genesys PureCloud and related technologies in the Manila region.

You will participate in migrations, configuration, and day-to-day incident management to ensure reliable communications services. The role requires hands-on troubleshooting of Genesys on-premise and PureCloud, knowledge of VOIP protocols and SIP, and the ability to read logs to identify root causes.

Qualifications

• Hands-on troubleshooting of Genesys on-premise and PureCloud solutions.
• Experience with migration and implementation of Genesys PureCloud is a plus.
• Knowledge of VOIP protocols and SIP.

Responsabilités

• Day-to-day support and maintenance of Genesys PureCloud and related tech.
• Incident and request management based on priority.
• Conduct regular platform reviews for performance and user satisfaction.
• Create documentation and knowledge bases; basic SIP IP Phone troubleshooting.
• Assist with gateway configuration and Genesys SIP Trunking as needed.

Connaissances

Genesys PureCloud

Troubleshooting

SIP Trunking

Call Flows

Dial Plans

Migration

Formation

Any computer-related courses graduate

Outils

Genesys on-premise

Genesys PureCloud

Description du poste

Core Responsibilities: Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology Migration and implementation of Genesys PureCloud Solution

Creation of Documentation and Knowledge bases Installation and basic troubleshooting of SIP IP Phone Responsible for managing incident and request on a daily basis depending on the criticality / urgency of the ticket raised.

Conduct regular reviews of the platform to ensure optimal performance and user satisfaction. Qualifications: Hands on experience on troubleshooting both Genesys on premise and PureCloud solutions

Experience on migration and implementation of Genesys PureCloud is a plus but not mandatory Knowledge on Call flows, Inbound, Outbound Campaigns, Call Recordings and Call Monitoring Basic knowledge on Gateway configuration and Genesys SIP Trunking and Dial Plans.

Able to troubleshoot and identify the root causes via reading logs and other Genesys tools for troubleshooting. Can explain the issue clearly to the Vendor and provide necessary information correctly Knowledge on VOIP Protocols and SIP

Any computer related courses graduate Minimum 2 years experience as IT Voice