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GCM3, Inc. is seeking a software engineer to modify and enhance our communications software, ensuring compatibility with Genesys PureConnect and Cloud platforms. You will lead testing, validation, and documentation while collaborating with customers and internal teams.
The role emphasizes API integration (SOAP/REST/JSON), C#/.NET development, and unit testing. Experience with Salesforce routing and AWS is a plus; creativity and adaptability are valued in a fast-paced environment.
Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
Directing system testing and validation procedures.
Directing software programming and documentation development.
Consulting with departments or customers on project status and proposals.
Bachelor's degree in computer science or related degree.
Knowledge of the software development life-cycle.
The desire to work in a fast-paced environment.
Ability to develop unit testing of code components or complete applications.
Creativity is always a plus.
Telephony concepts
Interaction routing
Queue functionality
Genesys Handlers
Integration with Salesforce Object Routing
C,SIP,SWL, DotNet with knowledge of SOAP and Icelib
SOAP, RESTful API's, JSON, WSDL or similar technologies
ICCE or similar certification will give you an advantage
Also desirable is experience and working knowledge with AWS.
Monday to Thursday - 8:30 am to 6:30 pm
Friday - 8:30 am to 5:30 pm