IT Support Specialist

1840; Manila; On-site; PHP 652,000 - 928,000; Full time

Job summary

1840 & Company is seeking an IT Support Specialist to be the first contact for employee technology needs and to manage accounts, devices, and business applications. You will coordinate with our MSP and the IT Manager to ensure smooth operations and standardized processes through SOPs.

In this role you will onboard and offboard users, handle password resets, manage MFA, administer applications, and maintain asset inventory using Microsoft 365, Intune, and Teams.

Qualifications

• Experience onboarding and offboarding in enterprise directories and MS 365
• Strong knowledge of AD/synced identities and MFA setup
• Familiarity with device and license management tools

Responsibilities

• Onboarding and offboarding: setup/removal from HR requests to handoff; manage AD and MS 365, MFA, and necessary apps
• Everyday account support: password resets, MFA enrollments, locked accounts, mailbox access
• Application administration: manage licenses and settings in ERP, phone systems, MS 365, Adobe CC, AI tools
• Ticket queue ownership: handle requests via email, ticket, phone; coordinate with MSP via portal
• Devices and mobile management: enroll/manage laptops, phones, tablets in Intune; coordinate shipping/returns
• Recurring administration: weekly security awareness training reminders; access reviews
• Software/license compliance: track licenses; review EULA for commercial use; manage AI tool usage
• SOPs and documentation: write/maintain SOPs for onboarding, offboarding, device setup, app administration

Skills

Windows administration

Active Directory

MFA / IAM

Microsoft 365

Tools

Intune

PowerShell

Microsoft 365

Job description

USD 9 - 9 Hourly Intermediate Level Information Technology (IT)

About the Job

As IT Support Specialist, you will serve as the first point of contact for employee technology needs and as a hands-on administrator for accounts, devices, and business applications. You will also be the primary day-to-day liaison with our managed service provider, partnering with the IT Manager on items that require approval. The IT Manager will continue to lead systems architecture, integrations, security policy, and vendor strategy. We are looking for a self-directed professional who takes ownership of their work. You will be entrusted with assignments and given the autonomy to see them through to completion, coordinating with employees, our managed service provider, and software vendors as needed. The IT Manager will provide training and guidance along the way, and we value someone who approaches each challenge with initiative, resourcefulness, and sound judgment. Documentation is central to this role. As you learn and refine processes, you will capture them as clear standard operating procedures (SOPs), building a knowledge base that keeps our work consistent, efficient, and easy to share across the team. Within your first year, success will look like this: new hires have full access on their first day, departing employees are removed from all systems on their last day, every request is tracked through to resolution, and our procedures are documented clearly enough for anyone on the team to follow.

Must Have Requirements

These are essential requirements for this role. Candidates must meet all of the criteria below.

Years of Experience

Role

Language

Location

Our Environment

• More than 100 Windows computers and 150+ company phones and tablets across multiple Texas locations.
• Hybrid identity: on-premises Active Directory synced to Microsoft Entra ID.
• Servers in the cloud and on premises; network equipment managed by our managed service provider.
• Mobile device management moving to Microsoft Intune.
• Help desk ticketing, remote management, and enterprise password management tools.

Responsibilities

• Onboarding and offboarding. Own account setup and removal from HR request to

  confirmed handoff, starting in on-premises Active Directory and covering Microsoft 365,

  MFA, and every business application the employee needs, with permissions matched to

  their role.

• Everyday account support. Handle password resets, MFA enrollments, locked accounts,

  shared mailbox and distribution group access, security group membership, and Teams and

  Outlook sign-in issues.

• Application administration. Perform delegated administrator tasks in our ERP, phone

  system, routing software, Microsoft 365, Adobe Creative Cloud, AI tools, and other

  business applications, including users, roles, licenses, and settings.

• Ticket queue ownership. Work incoming requests in our internal help desk by email, ticket,

  and phone. Open, track, and follow up on tickets with our managed service provider

  through their portal, and close the loop with employees. Remote support. Troubleshoot issues through Teams screen sharing, and use our remote

  management tools when a hands-on session or administrator credentials are needed.

• Devices and mobile management. Enroll and manage company laptops, phones, and

  tablets in Microsoft Intune, help complete our migration to Intune, and coordinate shipping

  and returns with local managers. Keep the asset inventory current, and work with our

  wireless carrier on line activations and cancellations.

• Recurring administration. Run routine tasks such as weekly security awareness training

  reminders and periodic access reviews.

• Software and license compliance. Keep Viking within the terms of the software we use.

  Track license assignments against purchased counts and user limits, and review the

  license agreement (EULA) for any software before it is installed or adopted to confirm it is

  approved for commercial use, not just free for personal use. AI tools can help summarize

  the terms, but key points are verified against the source document, never assumed. Bring

  any compliance concerns to the IT Manager.

• AI-assisted work. Use Viking’s approved AI tools (we use Claude) to work faster and

  smarter: drafting documentation and user guides, writing and checking PowerShell scripts,

  troubleshooting issues, and finding repetitive tasks that can be automated. Keep

  credentials and sensitive data out of AI tools.

• SOPs and documentation. Write and maintain standard operating procedures for every

  recurring task you own, including onboarding, offboarding, device setup, and application

  administration, so processes are repeatable and easy to hand off.

• Credential security. Store all credentials in our company password manager and share

  passwords or sensitive information only through approved secure-sharing tools, never in

  email or Teams.

Skills

Tools/Platforms

Teams Erp Systems Microsoft 365 Networks