IT Support Engineer

Private Advertiser; Makati; On-site; PHP 350,000 - 600,000; Full time

Job summary

This role requires 1-4 years of IT experience with a strong foundation in technology systems used for end user banking and internal bank users. You will apply IT service management methodologies and best practices, with a solid understanding of IT governance and compliance within a banking environment.

You will analyze application logs, write SQL queries, test REST and SOAP APIs, and troubleshoot data integrity across databases.

Qualifications

• 1-4 years of IT experience in a banking context.
• Strong understanding of IT governance and compliance.
• Familiarity with service desk tools and data integrity checks.

Responsibilities

• Log, prioritize, and manage issues per SLAs using service desk tools.
• Analyze application logs and perform root cause analysis (RCA).
• Write SQL queries and troubleshoot data integrity or access issues in databases.
• Work with Windows and Linux/Unix environments and use scripting to automate tasks.
• Read REST and SOAP API documentation, test endpoints, and investigate failures.
• Support end user and internal banking applications.

Skills

ITSM

SQL

RCA

API testing

Windows Linux

Scripting (Bash/Python)

Banking knowledge

Education

IT course

Tools

iVanti ITSM

JIRA

ServiceNow

Oracle

PostgreSQL

MSSQL

MongoDB

Job description

About the role

This role requires 1-4 years of work experience in IT with a strong foundation in technology systems used for end user banking and internal bank users. You will apply IT service management methodologies and best practices, with a solid understanding of IT governance and compliance within a banking environment.

Key responsibilities

• Log, prioritize, and manage issues according to Service Level Agreements (SLAs) using service desk tools such as iVanti ITSM, Atlassian JIRA, or ServiceNow

• Analyze application logs, track error codes, and execute root cause analysis (RCA)

• Write SQL queries, inspect schemas, and troubleshoot data integrity or access issues in database systems including Oracle, PostgreSQL, MSSQL, and MongoDB

• Work with Windows and Linux/Unix environments and use basic scripting such as Bash, Python, or PowerShell to automate tasks

• Read API documentation for REST and SOAP, test endpoints, and investigate integration failures

• Support end user banking applications and internal banking applications

About you

• 1-4 years of work experience

• Any IT course or qualification

• Good understanding of different technology systems used for end user banking and internal bank users

• Good understanding of IT service management methodologies and best practices

• Good understanding of IT governance and compliance

• Knowledge of banking, finance and accounting processes and procedures

• Experience with service desk tools such as iVanti ITSM, Atlassian JIRA, or ServiceNow

• Proficiency in analyzing application logs, tracking error codes, and executing root cause analysis (RCA)

• Capability to write SQL queries, inspect schemas, and troubleshoot data integrity or access issues

• Familiarity with Windows and Linux/Unix environments and basic scripting