It Support Analyst - Work From Home / Dayshift

Two Connect; Philippines; A distancia; PHP 279.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Career development training

Team outings & wellness

Descripción de la vacante

Two Connect is hiring an IT Support Analyst for work-from-home dayshift. You will provide Level 1–2 support across Windows, MS 365, and network connectivity, handling tickets, and assisting with user access and security processes.

You'll troubleshoot devices, assist with software deployments, and contribute to knowledge-base documentation while supporting clients in Australia, New Zealand, the US, and beyond.

Formación

• Bachelor's degree in IT or related field required.
• 1–2 years in IT support, service desk, or desktop support.
• Hands-on troubleshooting Windows, MS 365, and network issues.
• Experience with AD and Microsoft Entra ID.
• Familiarity with IT service management and SLA concepts.

Responsabilidades

• Provide Level 1–2 IT support via phone, email, chat, and portals.
• Troubleshoot Windows, MS 365, laptops, mobiles, and peripherals.
• Resolve connectivity issues including VPN and Wi‑Fi.
• Manage user accounts, MFA, passwords, and access.
• Support software deployments, security processes, and knowledge docs.

Conocimientos

IT support

Helpdesk

Windows

Microsoft 365

AD/Active Directory

Microsoft Entra ID

Intune

VPN/Wi-Fi

ITIL

Customer service

Educación

Bachelor's degree in Information Technology, Computer Science, Information Systems, Networking, or related field

Herramientas

Active Directory

Microsoft Entra ID

Intune

Teams

SharePoint

VPN

Descripción del empleo

IT Support Analyst - Work From Home / Dayshift

Company : Two Connect

Job Type : Full Time Remote / Work from Home

Job Description - IT Support Analyst - Work From Home / Dayshift

We are seeking an IT Support / Service Desk Specialist to provide first- and second-level technical support to employees across office, client-site, and remote environments. The role will troubleshoot hardware, software, Microsoft 365, connectivity, user access, and endpoint issues while managing IT tickets, assets, and account administration. The position will also support technology rollouts, security processes, documentation, and continuous service improvement.

Key Responsibilities

• Provide Level 1 and Level 2 IT support via phone, email, chat, remote-support tools, and IT service portals.
• Troubleshoot Windows, Microsoft 365, business applications, laptops, desktops, mobile devices, printers, and peripherals.
• Diagnose common Wi‑Fi, VPN, LAN, and remote‑access connectivity issues and escalation complex incidents when required.
• Administer Active Directory, Microsoft Entra ID, Microsoft 365 accounts, passwords, MFA, and user access following approved processes.
• Manage IT service tickets, including logging, prioritising, troubleshooting, resolution, documentation, and closure within agreed service targets.
• Configure, deploy, track, repair, replace, and recover IT equipment and assets, maintaining accurate inventory records.
• Support software deployments, technology projects, cybersecurity processes, audits, knowledge‑base documentation, and recurring issue resolution.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Networking, or a related field.
• 1–2 years of experience in IT support, service desk, helpdesk, or desktop support.
• Hands‑on experience troubleshooting hardware, software, user access, Windows, Microsoft 365, and network connectivity issues.
• Experience administering users and access through Active Directory and/or Microsoft Entra ID.
• Experience using IT service management/helpdesk ticketing systems, including incident prioritisation, escalation, and SLA management.
• Experience configuring, deploying, and supporting laptops, desktops, mobile devices, and peripherals.
• Strong technical troubleshooting, communication, customer service, documentation, and multitasking skills; experience with Intune, Teams, SharePoint, VPN/Wi‑Fi, IT asset management, or ITIL is advantageous.

Benefits

• Work from home
• Monday to Friday 9:00 AM to 6:00 PM AEST/AEDT (adjustments will be made for daylight saving time)
• HMOwith 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Trainingprogrammesforcareer development
• Engaging company outings, teamactivitiesand wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnectconnects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits,additionalentitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention ratedemonstratesour commitment to a people-first culture that prioritizes stability,growthand genuine care for every employee.

Twoconnectis an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

About the Company

Two Connect

Twoconnect is an Australian-owned managed offshoring services provider. We help improve efficiency and reduce operating costs by seamlessly integrating remote staff in the Philippines with local operations.