IT Support Admin (SMO)

Asticom Technology Inc; Metro Manila; On-site; PHP 279,000 - 469,000; Full time

Job summary

Asticom Technology Inc. is seeking an IT Support Admin (SMO) on a contract basis to join our Metro Manila team.

You will provide first- and second-line technical support, troubleshoot hardware/software, manage IT assets, and help maintain system reliability. The ideal candidate has experience in IT support or ITSM, knowledge of Windows and/or Linux, ticketing and asset management tools, and strong communication to explain technical concepts to non-technical users.

Qualifications

• Proven experience in IT support, help desk operations, or systems administration.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with IT ticketing systems and asset management tools.
• Familiarity with network fundamentals and troubleshooting methodologies.
• Competency in hardware installation, maintenance, and repair.
• Understanding of IT security best practices and data protection principles.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and work under pressure in a fast-paced environment.
• Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications (preferred).
• Knowledge of IT service management frameworks such as ITIL (preferred).
• At least 2 years of experience in IT Service Management (ITSM).

Responsibilities

• Provide first and second-line technical support to end-users via phone, email, and ticketing systems
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
• Maintain and update IT inventory records and asset management systems
• Install, configure, and maintain IT hardware and software applications
• Monitor system performance and proactively identify potential issues
• Create and maintain IT documentation, including system configurations and user guides
• Perform routine maintenance tasks and security updates on servers and workstations
• Assist with user onboarding and offboarding processes
• Support IT projects and implementations as required
• Escalate complex technical issues to senior IT personnel when necessary

Skills

IT support

Help desk

Windows

Linux

Networking

Asset management

IT security

Communication

Multitasking

ITIL familiarity

ITSM experience

Tools

IT ticketing system

Asset management tools

Job description

About the role

We're seeking an IT Support Admin (SMO) to join our team on a contract basis in Metro Manila. This is a crucial position within our Help Desk & IT Support function, where you will provide technical assistance and support to ensure the smooth operation of our IT systems and infrastructure. As an IT Support Admin, you will be instrumental in maintaining system availability, resolving technical issues promptly, and supporting our organisation's digital capabilities.

Key responsibilities

• Provide first and second-line technical support to end-users via phone, email, and ticketing systems

• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner

• Maintain and update IT inventory records and asset management systems

• Install, configure, and maintain IT hardware and software applications

• Monitor system performance and proactively identify potential issues

• Create and maintain IT documentation, including system configurations and user guides

• Perform routine maintenance tasks and security updates on servers and workstations

• Assist with user onboarding and offboarding processes

• Support IT projects and implementations as required

• Escalate complex technical issues to senior IT personnel when necessary

What we're looking for

• Proven experience in IT support, help desk operations, or systems administration

• Strong knowledge of Windows and/or Linux operating systems

• Experience with IT ticketing systems and asset management tools

• Familiarity with network fundamentals and troubleshooting methodologies

• Competency in hardware installation, maintenance, and repair

• Understanding of IT security best practices and data protection principles

• Excellent communication skills with the ability to explain technical concepts to non-technical users

• Strong problem-solving abilities and attention to detail

• Ability to manage multiple tasks and work under pressure in a fast-paced environment

• Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications (preferred)

• Knowledge of IT service management frameworks such as ITIL (preferred)

• At least 2 years of experience in IT Service Management (ITSM).