IT Supervisor

Mandarin Oriental; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Learning & Development

MOstay programme

Wellness benefits

Job summary

Mandarin Oriental Makati is seeking a dedicated IT Supervisor to join our pre-opening team. Reporting to the IT Manager, this role ensures smooth day-to-day operation of the hotel’s technology systems and provides frontline support to colleagues and guests.

You will assist with system maintenance, network and cybersecurity initiatives, and help implement MOHG standards across IT functions as we prepare for opening in Manila.

Qualifications

• Hands-on experience with hardware, software and network issue resolution.
• Familiarity with cybersecurity practices and data privacy compliance.
• Excellent problem-solving, communication and teamwork skills.
• Ability to adapt to fast-paced pre-opening environment.

Responsibilities

• IT Operations & Support: Deliver daily IT support to colleagues and guests; troubleshoot and resolve hardware, software, and network issues; escalate when needed.
• Audio Visual & Event Technology: Provide IT and AV support for meetings and events; assist with setup.
• Team & Resource Support: Assist IT Manager in scheduling and training; guide colleagues on IT processes.

Skills

Troubleshooting hardware

Troubleshooting software

Network infrastructure

Cybersecurity basics

Teamwork & communication

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

Hotel systems

Endpoint management

IT infrastructure

Job description

Are you a master ofcraft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of theexceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Mandarin Oriental, Makatiis an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 276 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world-class amenities, including a curatedselectionof restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

Mandarin Oriental Makati is seeking a dedicated IT Supervisor to join our pre-opening team. Reporting to the IT Manager, this role is vital in ensuring the smooth day-to-day operation of the hotel’s technology systems. The IT Supervisor will provide frontline support to colleagues and guests, assist with system maintenance, and help implement Mandarin Oriental Hotel Group (MOHG) standards across all IT functions.

Key Responsibilities

• IT Operations & Support:
• Deliver daily IT support to colleagues and assist with guest technology needs.
• Troubleshoot and resolve hardware, software, and network issues, escalating complex matters to the IT Manager or vendors.
• Carry out routine IT tasks, including infrastructure checks, endpoint device maintenance, and monitoring of core hotel applications.
• Configure and maintain telephony systems to support hotel operations.

• Audio Visual & Event Technology:
• Provide IT and AV support for meetings, events, and guest functions.
• Assist with event technology setup and coordinate AV requirements as delegated.

• Team & Resource Support
• Assist the IT Manager in scheduling daily assignments and managing team resources.
• Provide guidance and training to colleagues on basic IT processes and system use.

• Project & Change Support
• Support the implementation of new systems and upgrades during the pre-opening phase.
• Assist in managing change requests and ensuring smooth transitions with minimal disruption.
• Coordinate with vendors to resolve technical issues efficiently.

• Cybersecurity & Compliance
• Help implement cybersecurity measures, including endpoint protection and vulnerability checks.
• Monitor alerts and follow up on potential risks.
• Support information security awareness training and ensure adherence to MOHG policies.
• Maintain IT documentation to support compliance and audit requirements.

• Network Management
• Assist with physical network troubleshooting and maintenance.
• Support additional network requirements for events and special guest needs.

Qualifications & Experience

• Bachelor’s degree in Informa Information Technology, Computer Science, or related field.
• Minimum 3–5 years of IT experience, preferably in hospitality or service-oriented industries.
• Strong knowledge of hotel systems and IT infrastructure.
• Hands-on experience with troubleshooting hardware, software, and network issues.
• Familiarity with cybersecurity practices and data privacy compliance.
• Excellent problem-solving, communication, and teamwork skills.
• Ability to adapt to the fast-paced environment of a pre-opening hotel.

Why Join Us?

Mandarin Oriental offers a world-class environment where yourexpertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic preopening team committed to excellence, innovation, and authentic Asian hospitality.

Our commitment to you:

• Learning& Development.Your success is our success. We craft unique learning and developmentprogrammesfor various stages in your career so that you grow, continuously.
• MOstay.When you work as hard as our colleagues do,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogrammeoffers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness.Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellnessprogrammesare offered to all ourcolleagues,globally.

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