IT Specialist

Workstreet; Philippines; Hybrid; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Career development

Training reimbursement

Competitive compensation

Growth opportunity

Remote-friendly

Job summary

Workstreet is seeking an IT Specialist to join our Business Operations Team in the Philippines. You will handle onboarding, access management, and ongoing IT support to keep teams productive and secure.

This role emphasizes security, compliance, and a smooth employee experience, collaborating with HR, Delivery, and security stakeholders while managing Google Workspace, Microsoft 365, Slack, and IAM tools, and documenting SOPs.

Qualifications

• Technical support and systems operator with ownership in corporate IT support.
• Enterprise cloud administrator managing core productivity ecosystems such as Google Workspace and Microsoft 365.
• Service queue driver handling high-volume requests within enterprise ticketing systems to meet SLAs.
• Onboarding/offboarding workflows engineered to ensure data security and premium employee experience.
• Precise SOPs and documentation to reduce reliance on tribal knowledge.

Responsibilities

• Provide IT onboarding – provision, configure access, set up tools, and ensure a smooth first-day experience.
• Support user onboarding processes – securely revoke access and coordinate HR for exits.
• Provide IT support to internal users – handle password resets, MFA issues, access requests, and inquiries.
• Manage account and licence systems (Google Workspace, Microsoft 365, SSO/SAML).
• Collaborate cross-functionally to document and streamline IT workflows and escalation procedures.
• Deliver IT-related training including security awareness and onboarding resources.

Skills

IT support

Cloud administration

SLA management

Onboarding workflows

Tools

Google Workspace

Microsoft 365

Slack

IAM tools

Job description

About Workstreet

At Workstreet, we’re on an exciting journey to help businesses scale securely by designing and implementing cutting-edge security and compliance programs. As a fast-growing startup, we specialize in a wide range of GRC (governance, risk, and compliance) services that support frameworks across SOC 2, ISO 27001, GDPR, CMMC, NIST 800-171, NIST 800-53, and FedRAMP. We empower companies to meet regulatory requirements and enhance their cybersecurity posture from day one.

Get to know the Business Operations Team

The Business Operations Team is the central operating hub of Workstreet. We oversee the systems, processes, data, contracting, and alignment with adjacent teams and partners. The team includes a few departments and functions, including Deal Desk, Collections, Data and Analytics, Partnership Management, and IT. The goal of Business Operations is to ensure that our data capture is accurate, our processes are sound, and that the information we gather is fueling our decisions.

The Opportunity

We are seeking an IT Specialist to join our team, focused on delivering seamless onboarding, software access management, and ongoing IT support for team members across the organisation. This role will play a critical part in ensuring smooth IT operations, compliance alignment, and an excellent employee technology experience.

What You’ll Do

• Support IT onboarding – provision, configure access permissions, set up collaboration tools, and deliver an exceptional first-day technical onboarding experience.
• Support user onboarding processes – securely revoke access, assist with data transitions, and coordinate closely with HR to ensure secure and smooth exits.
• Provide IT support to internal users – serve as the first point of contact for IT-related issues, including password resets, MFA troubleshooting, access requests, and general support inquiries.
• Optimize account and licence management – maintain company account and licence management systems (e.g., Google Workspace, Microsoft 365, SSO/SAML tools).
• Streamline IT workflows – collaborate with cross-functional teams to document, refine, and streamline IT workflows and escalation procedures.
• Facilitate IT training – deliver IT-related training, including security awareness and onboarding resources, when needed support.

Who You Are

• Technical support and systems operator – Command 1-3+ years of dedicated ownership in corporate IT support, software access management, or user-facing technical services.
• Enterprise cloud administrator – Directly manage, configure, and secure core cloud productivity ecosystems, including Google Workspace, Microsoft 365, Slack, and identity access management (IAM) tools.
• Service queue driver – Orchestrated and resolved high-volume support requests within enterprise ticketing systems such as Jira Service Desk or Linear to meet strict SLAs.
• Onboarding experience champion – Engineered zero-friction technical onboarding and offboarding workflows, ensuring data security and a premium first-day employee experience.
• Meticulous documentation author – Formulated precise technical SOPs, workflow charts, and IT escalation procedures that eliminate reliance on tribal knowledge.
• High-impact technical communicator – Translated complex technical configurations, multi-factor authentication (MFA) parameters, and system security practices into clear instructions for non-technical users.
• High-velocity startup operator – Executed autonomously within fast-growth environments, managing competing access requests and technical priorities on the fly.
• Cross-functional collaborator – Aligned directly with People Operations, Delivery, and security stakeholders to enforce strict access control and seamless personnel transitions.

What Help You Succeed

• Certified systems professional – Hold active, industry-recognised technical credentials such as CompTIA Network+/Security+, Google IT Support, or Microsoft 365 certifications.
• Automated identity provisioning – Direct deployment and configuration of programmatic account provisioning tools, single sign-on (SSO) integrations, or SAML protocols to scale user management.
• Advanced CRM automation and scripting – Active execution of custom automation scripts, data analytics tools, or automated administrative workflows.

What We Offer

• Career Development: Clear path with mentorship and training opportunities.
• Role-Related Training: Reimbursement for the successful completion of approved training and certification courses relevant to your current role.
• Competitive Compensation: A competitive base salary with regular performance reviews linked to merit-based appraisals and bonus opportunities.
• Growth Opportunity: Early-stage company with significant room for career advancement.
• Remote-First Culture: Flexibility to work from anywhere while collaborating with a global team.

What You’ll Need To Thrive

• Excellent written and verbal English communication skills, with the ability to engage confidently with candidates, hiring managers, and business leaders across global teams.
• A reliable, high-speed internet connection and a professional home-office environment that supports confidential conversations, virtual interviews, and uninterrupted collaboration.
• Commitment to working a standard schedule of 8:00 AM-5:00 PM U.S. Eastern Time (ET) to effectively collaborate with team members, stakeholders, and cross-functional partners while ensuring timely communication and support.
• Willingness and ability to travel locally for occasional onsite meetings, team gatherings, or business activities as needed.

Hiring and Selection Process

• Candidates must participate in live video interviews throughout the hiring process with camera on (non-negotiable) and be prepared to verify their identity during recruitment and onboarding.
• Employment is contingent upon successful completion of identity verification and background screening, where permitted by law.
• Selected candidates will participate in structured interviews with hiring managers and cross-functional stakeholders to assess role fit, experience, and alignment with Workstreet’s operating principles.
• Candidates will receive prompt updates and consistent communication throughout the interview process, ensuring a transparent, smooth, and engaging experience at every step.

Workstreet Is An Equal Opportunity Employer

As an equal opportunity employer, Workstreet is committed to providing employment opportunities to all individuals. All applicants for positions at Workstreet will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.