IT Service Engineer

Bruker Corporation; Hinoba-an; On-site; PHP 264,000 - 422,000; Full time

Job summary

Bruker India is seeking an IT Service Engineer based in Mumbai to provide technical support and assist end-users. The role involves troubleshooting software/hardware issues and deploying new systems, working both independently and as part of a team.

This is a two-year contract (subject to renewal) with responsibilities including IT Service Desk operations, device management, patching, and coordination with vendors, with travel up to 20% in Asia Pacific.

Qualifications

• Diploma level (preferred) in Computer Science or equivalent.
• 1–3 years of related working experience.
• Experience handling end users at various levels.
• ITIL Foundation certification highly preferred.

Responsibilities

• Operate the day to day IT Service Desk to employees via emails and ticketing system.
• Monitor incidents and service requests; dispatch and escalate tickets; ensure issues are resolved.
• Manage installation/delivery of End User Devices (Desktops, Laptops, Monitors, Phones, Printers, Mobile devices).
• Ensure PC health; patching and virus protection.
• Provide assistance to users regardless of location.
• Perform other IT related duties and on-demand projects.
• Coordinate with external vendors to ensure smooth operations and SLAs.
• Prepare disaster recovery and unscheduled shutdown drills; report to management.
• Willing to travel up to 20% in Asia Pacific.

Skills

End-user support

Troubleshooting

Communication skills

Windows OS

Active Directory

Education

Diploma in Computer Science or equivalent

Tools

Microsoft Server

ITIL Foundation

Job description

Overview

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.

Please visit www.bruker.com.

Bruker India is seeking for an IT Service Engineer based in Mumbai. He/ She is responsible for providing technical support and assistance to end-users within an organization. They are tasked with troubleshooting and resolving software and hardware issues, as well as configuring and deploying new hardware and software systems. The ideal candidate for this role should possess excellent problem-solving skills, strong communication skills, and the ability to work both independently and as part of a team. This is a two-year contract (subject to renewal).

Responsibilities

Areas of Responsibilities :

• Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
• Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.
• Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.
• Responsible for all PC heath status; ensure all computers are properly patched and virus protected.
• Provide assistance to users regardless of their geographical location.
• Performing any other IT related duties including on-demand project.
• Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
• Prepare and participate in disaster recovery and unscheduled shutdown drills
• Prepare report as request by management.
• Willingness to travel up to 20% in Asia Pacific
• Any other ad-hoc tasks assigned

Qualifications

Preferred experiences and qualifications:

• Minimum Diploma level (preferred) in a Computer Science or equivalent
• ITIL foundation certification highly preferred
• Some working knowledge in an IT Support Organization
• Preferably 1-3 years of related working experience
• Experience in handling different level of end users
• Experience in handling user request and communicate expectation
• Candidates with relevant qualifications are encouraged to apply

Technical Skills:

• Working knowledge of Microsoft Server and Active Directory
• Working knowledge of Microsoft Technology in General
• Working knowledge of Windows Operating System
• Excellent administration and reporting

Personal & Organizational Skills:

• Good problem-solving skills.
• Good communication skills, written and verbally across all levels of the business
• High analytical problem solving and troubleshooting skills
• Excellent task management skills
• Customer service focused
• Language: English – fluently, both written and verbal

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.