IT Service Desk Specialist – Customer Focus

UnitedHealth Group; Muntinlupa; Presencial; PHP 335.000 - 580.000; Jornada completa

Descripción de la vacante

Optum, part of UnitedHealth Group, is seeking an IT Service Desk professional in the Philippines to deliver technical support to the enterprise, triage issues, and assist with provisioning, installations, upgrades, and incident restoration to keep services running smoothly.

The ideal candidate has a Bachelor’s degree or equivalent IT experience, 2+ years in a customer service or IT service desk role, hands-on experience with applications and ITSM tools, and strong communication skills.

Formación

• Bachelor's degree or equivalent IT experience.
• 2+ years in a Customer Service Support or IT Service Desk environment.
• Hands-on experience supporting various applications and/or IT Service Desk tools and systems.
• Good understanding of organizational goals and objectives.
• Strong written and oral communication skills.
• Ability to prioritize and execute tasks in high-pressure environments and in emergencies.

Responsabilidades

• Provide technical support to the enterprise.
• Understand technology functionality, SOPs, common issues, and solutions.
• Maintain up-to-date knowledge about deployed technologies and their business impact.
• Empathize with end-user needs and provide technology guidance.
• Stay current on technology trends.
• Provide reliable and consistent service to users.
• Act as advocate for customers and address needs proactively.
• Perform routine or structured work and respond to routine requests.
• Use existing procedures to solve routine problems.

Conocimientos

Customer service orientation

Written and oral communication

Interpersonal skills

Problem solving under pressure

Research skills for security issues

Educación

Bachelor's degree or IT-equivalent experience

Herramientas

ITSM tools

Descripción del empleo

Optum, part of UnitedHealth Group, is seeking an IT Service Desk professional in the Philippines to deliver technical support to the enterprise, triage issues, and assist with provisioning, installations, upgrades, and incident restoration to keep services running smoothly.

The ideal candidate has a Bachelor’s degree or equivalent IT experience, 2+ years in a customer service or IT service desk role, hands-on experience with applications and ITSM tools, and strong communication skills.