Customer-Centric IT Support Analyst

Optum Philippines; Muntinlupa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Optum Philippines is seeking an IT Service Desk professional to provide technical support across enterprise applications. You will understand technology functionality, SOPs, common issues, and solutions to help users resolve problems quickly.

In this role you will stay current on technology trends, empathize with end-user needs, and maintain up-to-date knowledge of deployed technologies, ensuring reliable and consistent service for the organization.

Qualifications

• Bachelor's degree or equivalent experience in IT.
• 2+ years of experience in a Customer Service Support or IT Service Desk environment.
• Hands-on experience supporting various applications and/or IT Service Desk tools and systems.
• Good understanding of the organization's goals and objectives.
• Proven solid interpersonal, written, and oral communication skills.

Responsibilities

• Provide technical support to the enterprise.
• Understand technology functionality, SOPs, common issues, and solutions.
• Maintain up-to-date knowledge about deployed technologies and how they affect the business.
• Empathize with end-user needs and provide technology guidance.
• Stay current on technology trends.
• Provide reliable and consistent service.
• Act as advocate for customer.
• Anticipate, identify, and address needs.
• Performs routine or structured work.
• Responds to routine or standard requests using existing procedures.
• Depends on others for instruction, guidance, or direction.
• Comply with all applicable Company policies, procedures, and business directives.

Skills

Customer service experience

Technical troubleshooting

Communication skills

Prioritization under pressure

Education

Bachelor's degree or equivalent IT experience

Tools

IT Service Desk tools

Job description

Optum Philippines is seeking an IT Service Desk professional to provide technical support across enterprise applications. You will understand technology functionality, SOPs, common issues, and solutions to help users resolve problems quickly.

In this role you will stay current on technology trends, empathize with end-user needs, and maintain up-to-date knowledge of deployed technologies, ensuring reliable and consistent service for the organization.