Customer-Driven IT Support Analyst

Optum, a UnitedHealth Group Company; Mimaropa; On-site; PHP 360,000 - 480,000; Full time

Job summary

Optum, a UnitedHealth Group company, is seeking an IT Service Desk professional in the Philippines. The role involves delivering technical support to the enterprise, understanding technology and procedures, and guiding end-users with strong communication. Candidates should have 2+ years in a Service Desk or Customer Support environment.

The position emphasizes empathy, trend awareness, and adherence to company policies, contributing to reliable incident response and service restoration.

Qualifications

• Bachelor's degree or equivalent experience in IT is required.
• 2+ years of experience in a Customer Service Support or IT Service Desk environment.
• Good understanding of applications and IT Service Desk tools.
• Strong communication and interpersonal skills; ability to work under pressure.

Responsibilities

• Provide technical support to the enterprise.
• Understand technology functionality and standard procedures; resolve routine issues.
• Maintain up-to-date knowledge of deployed technologies and impact on business.
• Empathize with end-user needs and provide technology guidance.
• Stay current on technology trends and deliver reliable service.
• Act as advocate for customers and address needs proactively.
• Follow established procedures and respond to routine requests.

Skills

Customer service

IT Service Desk

Communication skills

Problem solving

Education

Bachelor's degree or equivalent IT experience

Tools

ITSM tools

Job description

Optum, a UnitedHealth Group company, is seeking an IT Service Desk professional in the Philippines. The role involves delivering technical support to the enterprise, understanding technology and procedures, and guiding end-users with strong communication. Candidates should have 2+ years in a Service Desk or Customer Support environment.

The position emphasizes empathy, trend awareness, and adherence to company policies, contributing to reliable incident response and service restoration.