IT Service Desk & Enterprise Apps Lead (Night Shift,Remote)

MicroSourcing; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking an Enterprise Applications and IT Service Desk Manager to lead the day-to-day operations of the IT Service Desk, ensure SLA compliance, and provide hands-on support for Microsoft 365, Entra ID, and enterprise applications. This is a permanent work-from-home role with night shift.

You will manage SaaS applications, coordinate with vendors, drive KPI reporting and change management, and ensure InfoSec compliance while guiding a distributed team in a 100%

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 3–5 years of IT Service Desk, Enterprise Applications, or IT Operations experience with leadership or coordination responsibilities.
• Experience in a Business Process Outsourcing (BPO) environment.
• Hands-on experience supporting Microsoft 365, Entra ID, enterprise applications, and ITSM platforms.

Responsibilities

• Lead day-to-day IT Service Desk operations, ensuring ticket management, SLA compliance, and high-quality end-user support.
• Provide hands-on technical support for Microsoft 365, Entra ID, enterprise applications, endpoints, and user access management.
• Administer and support enterprise SaaS applications (Microsoft 365, Salesforce, QuickBooks, ManageEngine ServiceDesk Plus) with vendor coordination.
• Monitor system integrations, troubleshoot authentication, SSO, API, and data synchronization issues; support implementations and enhancements.
• Drive operational excellence with IT documentation, KPI reporting, and change management; ensure InfoSec compliance.

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline

Tools

Microsoft 365

Microsoft Entra ID

ITSM platforms (ManageEngine ServiceDesk Plus, ServiceNow)

Job description

Discover your 100% YOU with MicroSourcing!

Position: Enterprise Applications and IT Service Desk Manager

Location: Philippines

Work setup & shift: Permanent Work From Home | Night Shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with a permanent work-from-home setup.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As an Enterprise Applications and IT Service Desk Manager, you will:

• Lead the day-to-day operations of the IT Service Desk, ensuring efficient ticket management, SLA compliance, and high-quality end-user support.
• Provide hands-on technical support for complex issues involving Microsoft 365, Entra ID, enterprise applications, endpoints, and user access management.
• Administer and support enterprise SaaS applications, including Microsoft 365, Salesforce, QuickBooks, and ManageEngine ServiceDesk Plus, while coordinating with vendors and stakeholders.
• Monitor enterprise system integrations, troubleshoot authentication, SSO, API, and synchronization issues, and support application implementations and enhancements.
• Drive operational excellence by maintaining IT documentation, KPI reporting, change management processes, and ensuring compliance with Information Security (InfoSec) standards.
  
  

What You Need

Non-negotiables

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum of 3–5 years of experience in IT Service Desk, Enterprise Applications, or IT Operations, including leadership or service desk coordination responsibilities.
• Previous experience working in a Business Process Outsourcing (BPO) environment.
• Strong hands-on experience supporting Microsoft 365, Microsoft Entra ID, enterprise applications, and ITSM platforms.
• Excellent troubleshooting, analytical, communication, and stakeholder management skills, with the flexibility to work permanent night shifts.
  
  

Preferred Skills/expertise

• Experience administering ManageEngine ServiceDesk Plus, ServiceNow, or similar ITSM platforms.
• Experience supporting enterprise applications such as Salesforce, QuickBooks, and Microsoft 365 applications.
• Knowledge of enterprise application integrations, APIs, SSO, data synchronization, and change management processes.
• Experience supporting geographically distributed teams and global business operations while adhering to Information Security (InfoSec) best practices.
• Microsoft certifications such as Azure Administrator Associate, Identity and Access Administrator Associate, or Microsoft 365 Administrator Expert are highly preferred.
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self – we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply.