IT Service Desk Analyst - Impactful Tech Support

Optum; Muntinlupa; On-site; PHP 420,000 - 540,000; Full time

Job summary

Optum in Muntinlupa City NCR is seeking a Technical Support Analyst to provide frontline IT help to employees, vendors, and clients via email, chat, and calls. The role emphasizes empathy, clear communication, and reliable service while following standard procedures.

The position involves incident management, provisioning, deployments, and knowledge of IT support principles. You will document issues and resolutions, stay current with deployed technologies, and contribute to continuous service

Qualifications

• Bachelor's degree or equivalent experience in IT.
• 2+ years of experience as an IT Service Desk Analyst.
• Experience with large corporate environments and high-volume support.

Responsibilities

• Provides technical support via email, chat, and calls.
• Empathizes with end-user needs and provides guidance.
• Maintains reliable, consistent service to end-users.
• Documents troubleshooting steps and resolutions in a timely manner.

Skills

Customer service

Technical communication

Remote support

O365 skills

Education

Bachelor's degree or equivalent IT experience

Tools

ServiceNow

Remote support tools

O365

Telephony systems

Job description

Optum in Muntinlupa City NCR is seeking a Technical Support Analyst to provide frontline IT help to employees, vendors, and clients via email, chat, and calls. The role emphasizes empathy, clear communication, and reliable service while following standard procedures.

The position involves incident management, provisioning, deployments, and knowledge of IT support principles. You will document issues and resolutions, stay current with deployed technologies, and contribute to continuous service