IT Service Delivery Lead – HR Operations & CSI

Globe Telecom; Taguig; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Globe Telecom invites applications for an IT Service Delivery Management professional within the HR Portfolio. You will oversee delivery, performance, and continual service improvements of IT and business services in HR, ensuring alignment with business needs and ITIL-compliant governance.

You will lead incident, problem, change, and request management, drive CSI initiatives, and partner with IT, HR, Finance, and vendors to deliver reliable services and exceptional user experiences across live

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field.

Responsibilities

• Drive and optimize end-to-end service management operations, ensuring high availability, reliability, and performance of critical services.

Skills

Influence without authority

Advanced problem-solving

Exceptional communication

Strategic prioritization

Analytical acumen

Process-obsessed

Education

Bachelor’s degree in Information Technology, Business Administration, or related field

Tools

ServiceNow

Workday

Jira Service Management

Job description

Globe Telecom invites applications for an IT Service Delivery Management professional within the HR Portfolio. You will oversee delivery, performance, and continual service improvements of IT and business services in HR, ensuring alignment with business needs and ITIL-compliant governance.

You will lead incident, problem, change, and request management, drive CSI initiatives, and partner with IT, HR, Finance, and vendors to deliver reliable services and exceptional user experiences across live