IT Service Continuity Management

Tata Consultancy Services; Taguig; On-site; PHP 1,000,000 - 1,400,000; Full time

Job summary

Tata Consultancy Services in the Philippines is seeking an IT Service Continuity & Disaster Recovery specialist to lead DR/BC planning and execution across on-premises and cloud environments.

You will coordinate DR failover exercises, validate RTO/RPO, and drive automation with Ansible and Terraform, while coordinating with Infrastructure, Security, and Application teams to ensure readiness.

Qualifications

• Experience in Disaster Recovery and Business Continuity Management.
• Hands-on experience with AWS and/or Azure Cloud.
• Experience with Oracle Databases.
• Knowledge of failover/failback architectures and recovery strategies.
• Experience with DR automation tools such as Ansible and Terraform.

Responsibilities

• Develop, maintain, and enhance Disaster Recovery and Business Continuity frameworks, procedures, and recovery runbooks.
• Plan, coordinate, and execute DR failover/failback exercises for mission-critical applications.
• Ensure recovery readiness across data centers, cloud platforms, databases, network, and security infrastructure.
• Manage end-to-end DR testing lifecycle: planning, execution, reporting, issue tracking, and closure.
• Coordinate annual DR exercise calendars and recovery validation activities.

Skills

Disaster Recovery

Business Continuity

AWS Cloud

Azure Cloud

Oracle Databases

Networking

Security Technologies

DR Automation

Tools

Ansible

Terraform

Scripting

Job description

IT Service Continuity & Disaster Recovery

• Develop, maintain, and enhance Disaster Recovery and Business Continuity frameworks, procedures, and recovery runbooks.
• Plan, coordinate, and execute DR failover/failback exercises for mission-critical and business-critical applications.
• Ensure recovery readiness across data centers, cloud platforms, databases, network, and security infrastructure.
• Manage end-to-end DR testing lifecycle, including planning, execution, reporting, issue tracking, and closure.
• Coordinate annual DR exercise calendars and recovery validation activities.

Technical Recovery Management

• Support DR planning and recovery activities for:
• Oracle and other enterprise databases
• Network & Security Infrastructure
• Enterprise Applications and Middleware
• Review and optimize technical recovery procedures and operational documentation.
• Validate recovery objectives (RTO/RPO) and ensure compliance with business requirements.

Automation & Process Improvement

• Drive DR automation initiatives using tools such as:
• Ansible
• Terraform
• Scripting and command-line automation
• Identify opportunities for process optimization and operational efficiency.
• Apply Lean Six Sigma or similar methodologies to improve DR execution and governance processes.
• Coordinate with Risk Management, Internal Audit, Compliance, and Business Units for regulatory DR exercises.
• Ensure adherence to enterprise ITSCM policies, banking regulations, and audit requirements.
• Prepare management reports, audit evidence, risk assessments, and continuity metrics.

Stakeholder Management

• Collaborate with Infrastructure, Database, Network, Security, Application Support, and Business Teams.
• Facilitate technical and executive-level communications during DR planning and recovery exercises.
• Act as the primary coordinator during continuity and disaster recovery events.

Required Skills & Qualifications

Technical Skills

• Strong experience in Disaster Recovery and Business Continuity Management.
• Hands-on experience with:
• AWS and/or Azure Cloud
• Oracle Databases
• Server, Storage, Network, and Security technologies
• Knowledge of failover/failback architectures and recovery strategies.
• Experience with DR automation tools (Ansible, Terraform, scripting platforms).