IT Project Manager

Manulife/John Hancock; Makati; Hybrid; PHP 900,000 - 1,300,000; Full time

Job summary

Manulife/John Hancock is seeking a Project Manager to define, manage and deliver client-focused projects across budgets and timelines. You will coordinate scope, strategy, requirements, risks and stakeholder communication to ensure alignment with business objectives.

Working in a hybrid environment, you will collaborate with cross-functional teams, negotiate terms, manage resources, and maintain client relationships while upholding compliance and quality standards.

Qualifications

• Ability to think strategically and assess short- and long-term impacts.
• Experience with project planning and tracking tools.
• Ability to apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriately.
• Knowledge of technology platforms and environments.
• Understanding of annuity products, administration compliance, operations and systems including business desktop applications (e.g., Microsoft Office), and relevant financial products.
• Experience using a defined project management and/or SDLC methodology.
• Understanding of Managed Service Provider ticketing and Alert Management Systems.

Responsibilities

• Define and manage project scope, strategy, requirements and implementation.
• Ensure projects are completed within budgets and schedules while meeting client business objectives.
• Identify, analyze, mitigate, document, and control project risks.
• Provide effective communication within the project team, stakeholders, sponsors and management.
• Identify resourcing needs for the project and establish roles, expectations, and goals with team members.
• Participate in negotiation of contract terms and conditions and ensure compliance with contract terms for project consultants and vendors.
• Identify project issues that impact project delivery and escalate to management.
• Set and track project milestones; manage and realign schedules as needed.
• Manage multiple small and/or medium-sized projects ensuring on-time delivery within budget and quality targets.
• Assist in hiring project staff, and developing, motivating, coaching, advising and managing the project team.
• Manage the technical components of the project or act as the manager of personnel, including evaluating personnel.
• Liaise between project team, project sponsor, and client group.
• Establishes and maintains relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.

Skills

Strategic thinking

PM tools

PM methodologies

Tech platforms

Annuity product knowledge

PM/SDLC

Ticketing systems

Tools

Microsoft Office

Job description

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Position Responsibilities:

• Works with clients to define and manage the scope, strategy, requirements and implementation of projects.
• Ensures that assigned projects are completed within budgets and schedules while meeting client business objectives.
• Identifies, analyzes, mitigates, documents, and controls project risks.
• Provides effective and regular communication within the project team, stakeholders, sponsors and management.
• Identifies resourcing needs for the project and establishes roles, expectations, and goals with team members.
• Participates in negotiation of contract terms and conditions and ensures compliance with contract terms for project consultants and vendors.
• Identifies project issues that impact project delivery and escalates to management.
• Sets and tracks project milestones; manages and accounts for unforeseen delays, then realigns schedules and expectations as needed.
• Manages multiple small and/or medium-sized projects ensuring project deliverables are brought in on time, within budget and quality targets.
• Assists in hiring project staff, and developing, motivating, coaching, advising and managing the project team.
• Manages the technical components of the project or acts as the manager of personnel, including evaluating personnel.
• Liaises between project team, project sponsor, and client group.
• Establishes and maintains relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.

Required Qualifications:

• Ability to think strategically, assess alternatives for short-and long-term impacts and act decisively.
• Experience working with project planning and tracking tools.
• Ability to effectively apply project management methodologies and ensure that the necessary technical skills are included with the project team and utilized appropriately.
• Some knowledge of technology platforms and environments.
• Good understanding of annuity products, administration compliance, operations and systems including business desktop applications (e.g., Microsoft Office), and relevant financial products.
• Experience using a defined project management and/or SDLC methodology.
• Understanding of Managed Service Provider ticketing and Alert Management Systems.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment.

A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid

We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2025 Financial Times World’s Best Employers Asia-Pacific 2026 We’ve been recognized as one of Canada’s Top 100 Employers 2026 #1 Life Insurer for AI Maturity by Evident 2026