IT Operations Senior Analyst

HRTX; Philippines; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

HRTX in the Philippines is seeking an IT Operations Senior Analyst to support ticket dispatching and chat support while ensuring effective administration of the ManageEngine Service Desk.

You will also handle IT governance and compliance initiatives, manage desk enhancements, and regularly report from the Makati Office. This role requires collaboration with cross-functional teams and a focus on service excellence.

Qualifications

• Bachelor's degree in IT, Information Systems, Computer Science, Computer Engineering or related fields.
• Knowledgeable in ManageEngine Service Desk Plus.
• Knowledge in key technologies (e.g. Microsoft 365).
• Preferably knowledgeable in ticketing systems (ManageEngine, ServiceNow).
• ITIL certification preferred.
• CBAP certification preferred.
• Willing to regularly report at the Makati Office.

Responsibilities

• Supports the operation of ticket dispatching and chat support.
• Management and Administration of ManageEngine Service Desk.
• Handles all projects/enhancement of other service desk.
• Handles different tasks related to IT governance and compliance.

Skills

Ticketing systems

IT governance

Education

Bachelor's degree in IT/Information Systems/CS/CE

Tools

ManageEngine Service Desk Plus

Microsoft 365

ServiceNow

Job description

About the job IT Operations Senior Analyst

• Supports the operation of ticket dispatching and chat support
• Management and Administration of ManageEngine Service Desk
• Handles all projects/enhancement of other service desk (Support Service Desk)
• Handles different tasks related to IT governance and compliance

Qualifications

• Bachelor's degree holder in IT, Information Systems, Computer Science, Computer Engineering or related courses
• Knowledgeable in ManageEngine Service Desk Plus
• With knowledge in key technologies (e.g. Microsoft 365)
• Preferably knowledgeable in any ticketing system (ManageEngine, Service Now) platform
• Preferably ITIL certified
• Preferably Certified Business Analysis Professional (CBAP)
• Willing to regularly report at the Makati Office