Director of Managed Operations - Managed Systems

SupportFinity™; Philippines; On-site; PHP 1,339,200 - 2,008,800; Full time

Job summary

SupportFinity™ is looking for a Director of Managed Operations to oversee IT operations and manage teams effectively. You will provide technical direction, ensure quality performance, and lead IT-related projects.

The ideal candidate has a minimum of five years of experience in an IT environment, strong knowledge of Azure solutions and Windows server troubleshooting. This full-time position is based in the Philippines.

Qualifications

• Five (5)+ years of experience maintaining, operating, and managing an IT environment.
• Two (2) years of project coordination experience.
• Strong knowledge of Windows and Linux server operating systems.

Responsibilities

• Provide technical direction of security functions as defined by the client.
• Oversee IT operations and management of L2 Engineers.
• Direct staff to accomplish the organization's mission through leadership.
• Own and handle IT-related projects.

Skills

IT environment management

Project coordination

Azure solutions

Windows server troubleshooting

Network devices support

Tools

MS Office Suite

SCCM

Remedy

Automate

BCM

Job description

Director of Managed Operations - Managed Systems

260 Architects

Posted Mar 13

Full-time | Philippines | Negotiable | Unknown

Responsibilities

• Provide Technical direction of security functions as defined by the client
• Oversee the IT operations of shifts
• Oversee existing L2 Engineers through their management to ensure they are prioritizing tickets and project initiatives to align their milestones to the company objectives
• The Director meets with peer department team members, gathers feedback, and ensures each team\'s priorities are documented in tickets and properly prioritized
• Uphold company standards of excellence and service, guaranteeing quality performance
• Organize, and communicate regarding assignments and projects within upper management
• Lead the objectives for the team and how those objectives are going to be accomplished
• Direct staff to accomplish the organizations mission, goals, and objectives through motivation, communication, group dynamics, and leadership
• The Director advises Managed Services leadership of the department\'s progress and advises them on key issues to help the decision-making process
• Own and handle IT-related projects.

Technical Knowledge and Ability To Perform The Following

• Maintain, update, and monitor customer systems
• Maintain, update, and monitor customer client workstations and application software
• Responsible for the support of established security solutions
• Use company ticketing system to assist the support for customers
• Oversee the support for backup systems
• Use of the remote monitoring and management (RMM) company tools for numerous tasks including:
• OS and third-party application patching
• Monitor and management of devices
• Reporting
• Strong knowledge of Azure solutions.
• Advanced troubleshooting Windows server 2012 2019
• Including Windows Roles and Features within the Windows server subsystems
• Perform preventative maintenance tasks
• Support network devices (switch, router, firewall, WIFI controllers, etc)
• Develop trends by monitoring and analyzing tickets, problems, and support requests

Preferred Qualifications

• Knowledge and troubleshooting proficiency of:
• Five (5)+ years of experience maintaining, operating, and managing an IT environment
• Two (2) years of project coordination experience, or similar experience
• Server operating systems and system administration (Windows and Linux)
• Active Directory, DNS, Group Policy, and other Windows-based services knowledge
• Cloud computing technologies (O365, Azure, and AWS)
• General knowledge of network devices such as routers, switches, systems, and tools (Cisco, Sophos, Watchguard, SonicWALL)
• Use of MS Office product suite, in particular, Excel, PowerPoint, and Word
• Experience in monitoring/management tools such as SCCM, Remedy, Automate, BCM, Sophos, Fortinet, Sentinel1, and/or more is preferred
• Prior experience with an ITSM service management ticketing system
• Experience within an asset management system