IT Operations & Infrastructure Manager

MEGA PRIME FOODS INCORPORATED; Quezon City; On-site; PHP 3,000,000 - 5,400,000; Full time

Job summary

MEGA PRIME FOODS INCORPORATED is seeking a Head of IT Operations & Infrastructure to safeguard and modernize the company’s nationwide IT backbone. You will ensure uptime, security, and resiliency across servers, networks, cloud environments, and enterprise applications while guiding a team of IT engineers and support staff.

You will drive strategic roadmaps, manage vendors, and align IT initiatives with business goals to enable scalable growth and operational excellence across the organization.

Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• 5+ years of progressive leadership experience in IT Infrastructure, Systems Administration, and IT Operations.
• Prior experience in FMCG, Food Manufacturing, Supply Chain, or Logistics sectors is strongly preferred (understanding manufacturing operations and uptime needs).

Responsibilities

• Oversee daily Infrastructure Operations & Availability across servers, networks, cloud setups, and data centers to maximize uptime and performance.
• Lead, mentor, and coach IT engineers and support staff to foster a high-performance culture with clear development paths.
• Direct rapid incident response, RCA, and troubleshooting to minimize downtime and restore services quickly.
• Implement robust cybersecurity policies and ensure compliance with IT governance, data privacy, and security standards.
• Plan long-term infrastructure roadmap, capacity planning, and modernization strategies.
• Manage relationships with third-party providers, cloud vendors, and service providers for SLA compliance and cost efficiency.
• Oversee the IT budget and identify opportunities to optimize infrastructure spend without compromising service quality.
• Develop and test business continuity and disaster recovery plans to protect operations.
• Collaborate with senior leaders to align infrastructure initiatives with business goals.

Skills

Leadership

Executive Communication

Vendor Management

People Management

IT Operations & Infrastructure

Incident & DR Planning

Education

Bachelor’s Degree in Computer Science / IT / Computer Engineering

Tools

ITIL

COBIT

ISO IT Governance

Power BI/SQL

Power Apps/AppSheet

Job description

Head of IT Operations & Infrastructure

Location: Prime Building or Cawit, Zamboanga City, Philippines

Work Setup: On-site / Hybrid (National Scope Responsibility)

Employment Type: Full-time

About the Role

As our Head of IT Operations & Infrastructure, you will safeguard and modernize the digital backbone of our organization. You will ensure the peak performance, security, and resiliency of our nationwide IT ecosystem—spanning servers, network architecture, cloud environments, and enterprise applications.

This role sits at the intersection of operational excellence and strategic growth. Leading a team of dedicated IT engineers and support staff, you will ensure our systems remain scalable, highly available, and secure, making technology a continuous driver of operational speed and business success.

Key Responsibilities

• Infrastructure Operations & Availability: Oversee daily operations across servers, networks, cloud setups, and data centers. Monitor system health to ensure maximum uptime, optimal performance, and high availability.

• Team Leadership & Development: Lead, mentor, and coach engineers, systems administrators, and IT support professionals, fostering a high-performance culture with clear skill-development paths.

• Incident Management & Resiliency: Direct rapid incident response, root cause analysis (RCA), and troubleshooting to resolve disruptions quickly while keeping downtime to a absolute minimum.

• Cybersecurity & Compliance: Implement robust security policies, continuously assess risks, and ensure full compliance with internal IT governance, data privacy, and security standards.

• Strategic Roadmap & Upgrades: Plan the long-term infrastructure roadmap, capacity requirements, and continuous system modernization strategies to keep our tech environment future-ready.

• Vendor & Service Management: Build strong relationships with third-party service providers, cloud suppliers, and vendors to ensure strict SLA compliance and cost-effective services.

• Budgeting & Cost Optimization: Manage the annual IT operational budget, identifying opportunities to streamline infrastructure spending without sacrificing service quality.

• Business Continuity & Disaster Recovery: Develop, maintain, and test robust backup protocols and Disaster Recovery (DR) plans to protect business continuity during unexpected disruptions.

• Executive & Stakeholder Alignment: Collaborate with senior leaders and cross-functional teams to align infrastructure initiatives directly with broader business goals.

What We Are Looking For

Required Qualifications & Experience

• Education: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or a related field.

• Experience: 5+ years of progressive leadership experience in IT Infrastructure, Systems Administration, and IT Operations.

• Domain Knowledge: Prior experience within the FMCG, Food Manufacturing, Supply Chain, or Logistics sectors is strongly preferred (understanding manufacturing operations, WMS/MES/ERP ecosystems, and strict operational uptime needs).

Core Technical & Functional Competencies

• IT Operations & Infrastructure Management: Proven ability to manage multi-site networks, hybrid cloud environments (AWS/Azure), virtualized servers, and data center operations.

• Process & Framework Alignment: Practical familiarity with frameworks such as ITIL, COBIT, or ISO IT governance standards.

• Process Automation & Modernization: Exposure to operational digitization tools (e.g., workflow automations, low-code extensions like Power Apps/AppSheet, or enterprise reporting platforms like Power BI/SQL) to optimize routine IT tasks.

• Incident & DR Planning: Track record in running structured Incident Management frameworks and disaster recovery testing.

Leadership & Soft Skills

• Executive Communication: Excellent capability to translate complex technical constraints into clear business language for non-technical leadership.

• Vendor Management: Sharp negotiation and vendor accountability skills.

• People Management: A hands-on coach who knows how to uplift engineers and build cohesive technical teams.

Preferred Certifications

(Any of the following is a strong plus)

• ITIL Foundation / Intermediate

• Lean Six Sigma (Yellow/Green Belt)

• COBIT or ISO/IEC 27001 certifications

• Cloud or Network Architecture Certifications (AWS, Azure, Cisco, etc.)

Why Join Us?

You will hold a key leadership position in powering the infrastructure of a national brand. If you thrive in fast-paced environments where uptime, operational agility, and modern tech environments directly drive business strategy, we would love to hear from you.