IT Operations Engineer New Manila Philippines

Phoenix DX; Manila; On-site; PHP 446,000 - 614,000; Full time

Job summary

PhoenixDX is a digital transformation and software delivery partner helping organisations achieve meaningful business outcomes through modern platforms, structured delivery and trusted advisory capability. You will own PhoenixDX's day-to-day IT operations, including helpdesk, hardware, identity and access, onboarding and offboarding, and the running of our core systems and cloud platforms.

An AI-first mindset is essential: you will build and operate AI agents and lightweight internal tools that

Qualifications

• 1–3 years' experience in IT support, helpdesk or IT operations.
• Hands-on experience administering Google Workspace and/or Microsoft 365.
• Operational exposure to at least one cloud platform (GCP, AWS or Azure).
• Comfort with ticketing and ITSM tools, such as Jira Service Management or equivalent.
• Genuine AI-first mindset: you already use AI tools daily and want to build agents and automations.
• Follow documented procedures and elevate appropriately, rather than improvising in production.

Responsibilities

• Own Level 1/2 helpdesk support, including password resets and VPN.
• Manage identity and access, onboarding and offboarding end-to-end.
• Operate core systems and cloud platforms at an operational level (GCP/AWS/Azure).
• Execute security controls and patch management.
• Co-build AI agents to automate recurring tasks and run them daily.

Skills

IT support

Documentation

AI mindset

Tools

Google Workspace

Microsoft 365

Jira Service Management

Google Cloud Platform

Amazon Web Services

Microsoft Azure

Job description

PhoenixDX is a digital transformation and software delivery partner, helping organisations achieve meaningful business outcomes through modern platforms, structured delivery and trusted advisory capability. We combine consulting, architecture and engineering excellence to move our customers from idea to measurable value with clarity and confidence.

What you will do

You will own PhoenixDX's day-to-day IT operations, including helpdesk, hardware, identity and access, onboarding and offboarding, and the running of our core systems and cloud platforms.

An AI-first mindset is essential: you will build and operate AI agents and lightweight internal tools that take recurring manual work off your plate. You will report directly to the Cyber Security Manager.

Key responsibilities

Own Level 1/2 helpdesk support, including password resets, VPN, printers, software installs and laptop support.

Own identity and access, plus onboarding and offboarding end-to-end, including provisioning, deprovisioning, MFA, groups, accounts, devices and checklists across Google Workspace and Microsoft 365.

Manage device builds, domain joins, endpoint compliance, decommissioning and application whitelisting.

Own the hardware, licence and asset lifecycle, including procurement, imaging, inventory, warranty and disposal.

Operate and monitor core systems and cloud platforms, such as GCP and AWS, at an operational level.

Execute security controls, including patch deployment using Action1, vulnerability scans, remediation tracking and evidence collection.

Administer ISO 27001 evidence, and support security and platform uplift initiatives, including Netskope, Essential Eight, Atlassian Guard and Google Workspace guardrails.

Co-build AI agents that automate recurring helpdesk, onboarding and support work, then run them day to day.

Generate automated IT and cyber reports, and help run proactive cyber communications for staff.

Track all support activity in Jira Service Management, and maintain SOPs, runbooks and knowledge base articles.

Who you are

You have 1-3 years' experience in IT support, helpdesk or IT operations.

You have hands-on experience administering Google Workspace and/or Microsoft 365.

You have some exposure to at least one cloud platform, such as GCP, AWS or Azure, at an operational level, including monitoring, backups and access requests.

You are comfortable with ticketing and ITSM tools, such as Jira Service Management or equivalent.

You have a genuine AI-first mindset: you already use AI tools daily and want to build agents and automations. This is the single most important trait for this role.

You follow documented procedures and elevate appropriately, rather than improvising in production.

You have clear written documentation habits.

Nice to have

Exposure to security and compliance tooling, such as GRC platforms, DLP and endpoint security. No formal certification is required.

An interest in building internal tools, such as dashboards, trackers and lightweight monitoring tools.